Laurel
-Pay the extra $2.50 for the…
-Pay the extra $2.50 for the Satisfaction Guarantee! -They need to make canceling subscriptions clear, easy & obvious instead of how it currently is- tricky, confusing & hard to find. Return Process is tedious. ******************************************** So I ordered a subscription but after opening the first box, I checked with my doctor & found out it would interfere with current blood pressure medications. I went to the website to cancel subscription but could not figure out how or find the option so I "skipped" the next delivery so I'd have time to figure it out. Unfortunately I forgot & after the skip, received another box following month. I immediately went to their website to cancel but had to Google, "how to cancel subscription on Silver Fern". Google gave me clear instructions so I was able to cancel on the Silver Fern website. However, they sent out another box the following month even though I had cancelled & not visited their website since cancelling! Previous 2 orders I paid the satisfaction guarantee but it was not included in the most recent order (that I did not make). Why you should pay the for the Satisfaction Guarantee: You can return unopened items for up to 90 days & they pay shipping. WITHOUT it, you can only return for 30 days since delivery & buyer pays shipping. So I was really unhappy w/ this company until I realized I can return 2 unopened boxes for a refund. I'll have to pay a 5% restocking fee & shipping of $7 for one box. I will update my review after receiving my refund.



