Silver AirwaysReviews of silverairways.com

Honesty is the best policy... They don't answer the phone. 45 minutes each call on hold and never answered the line. Not good customer service, in my opinion. Cancelled our flight with no alternatives. As a matter of fact they cancelled two days worth of flights coming and going. This was my first time and my last time with Silver Airways; I will be sure to tell everyone I know what an unprofessional company they are. How might they improve? ANSWER THE PHONE for one; don't leave people stranded without options for another.

If there was a zero that is how this Company rates, bags lost Jan 16, 2022..... followed the Company's process for a claim, communications non-existent for 6 months, called a ticket counter and was connected with Customer Service within 2 days, asked to follow another process, end story 10 months zero resolution, out $600 for items required to be purchases, this company has shown no signs of resolution or caring.

There's no guarantee that the plane will show. There's constant delays with this airline as well as weight problems with regard to how many suitcases can fit on this flight. I had a 2 p.m. flight and it was delayed until 10 p.m. in which it never showed and was told to find a hotel on my own or sleep in the chairs outside the airport near the parking lot and hope that there would be flight leaving within the next 3 weeks. I spent over $1,000 booking a flight with another airline. When I asked for my suitcase, they pointed to the tarmac in which it was sitting with another suitcase and the guy ran out to get it and told me to have a good day. I wouldn't put my enemy on the airline.

I would give Silver a 0 star rating, but that's not an option so 1 is all I can give them. I booked a round trip flight on this airline only to receive an email that one portion of the flight had changed. The details were sketchy at best, but was able to determine that the return flight time had changed. A day later I got another sketchy email confirming the time change and a side note that a portion of the entire trip may have been cancelled. I tried calling the airlines to try and make some sense out of it and it took 2 days to get in touch with them, when i did get in touch with them they explained the outbound flight had been cancelled, but the return flight was still good. I asked if the portion of the flight they cancelled would be refunded, which they replied yes. I rented a car for the first leg of my trip only to find out on the day I was supposed to use my return flight Silver had refunded the entire trip even though I had told them I still needed the return portion of the trip. They never sent me any kind of notice to let me know they cancelled my entire trip thus I had no idea I had no return flight until the day of when I tried to check in. Long story short when I called them to explain and try to work out a solution, they said there was nothing they could do I would have to purchase another ticket at a much higher price since it was the day of the flight and then promptly hung up on me during mid sentence.

I am very disappointed with the customer service of Silver Airways. Firstly they allowed me to book a flight after hurricane Dorian when the airport was not open and they had no way of knowing whether the flight was possible, and give no indication that there was a problem with the service. They took full payment at this point. A couple of weeks later they contacted me to say the flight was cancelled and I had to call a particular number. Several very long waits later I finally spoke to someone who refused a refund and only offered a 1 year credit, which was of little use to me I asked to speak to a manager and was told someone would call me back, but they never did. I contacted the Guest Relations email, who simply told me to phone the original number, despite my complaint being about this service. I eventually got through again and accepted the credit, very reluctantly. There then followed numerous emails explaining how to access my credit, links which were supposed to give me access did not work. I still cannot find out how much I have been credited. It seems this part of their website is copywrite 2014, so a bit behind the times. Overall, a thoroughly unsatisfactory experience so far and in marked contrast to American Airways who changed a different flight and offered a full refund or change straight away and I got through to them in 2 minutes.