Signify HealthReviews of signifyhealth.com

I had an initial interview at this position because I believed in their mission statement being about empathy and the goal of helping customers in their home. The first interview went well and I was setup for a second video interview. I have been in Customer Service/ Sales for over 12 years. I know how important customer service is and the ultimate goal of helping people in need is what interested me in the position. I also heavily research not only the company but their reviews across all platforms. They want you to build trust with the customers to set the appointment but they expect you to do 135 calls per hour and keep the conversation to a 1-2 mjnute call or less . You can’t build trust or repor in a 1-2 minute call . We did a role play and I showed how I would sell the product . He then combatted that with no open ended questions , we need 400 calls a day and just set the appointment . It’s about money to them, Not about helping people . When I asked about the reviews on all platforms he knew nothing about them . When I told him how many they had and that they all said the said things like no communication from them after the appointment , no promised gift cards, no follow up with notes or diagnostics as promised , no plan for healthcare but that they all billed insurance immediately . They were also a ton about no shows from providers on the appointments that were scheduled. No communication about the no shows. Etc . It doesn’t align with there mission statement. His response was well you know only people who are dissatisfied leave bad reviews, no one leaves a good review . Untrue . If you use proper techniques you ll get good reviews. 90 % of there good reviews on social media were either spam or employee reviews not actual patients. I am not a claiming to be an expert but I have been Business Development Manager , Sales Manager, Fundraising coordinator ,etc. In every position I have worked I have managed the social media campaign and reviews and how to Keep customers happy both before and after the sale. I have a proven record of success when it comes to good customer service and reviews. Then he couldn’t answer a lot of other questions I had because I went through the entire company website etc. He didn’t listen to anything I was suggesting . At the end he said he d give me a decision within 2 days . I told him no thank you . That I was no longer interested in the position.

We had an agreement That I would receive a 100 gift card to a place I picked out. They canceled at the last minute. They wanted me to reschedule. I did with the agreement that I would receive 200 gift card. They jammed me up for a second time. They still wanted me to reschedule.

I supposedly had a Health provider scheduled to come to my house for June 6, 2024 between 3 & 6 pm. I moved my schedule around so I could accommodate the visit. I waited for 3 hours & no one showed up. Not even a courtesy call to at least let me know they were running late or won’t be able to make it! Not sure why Aetna continues to do business with this outfit. Makes Aetna look bad & most probably will lose customers. Aetna better wake up.

We received persistent calls to schedule in home nurse visit in return for $100 gift cards to Walmart. Since no cards were ever received, we called the rep who explained WellCare provided the wrong address; however the nurse came to our correct address! The rep said we would receive our gift cards by 4/15/24. No cards have arrived. This company is a scam.