Deirdre G.
Happy customer!!
I recently placed an online order with SH Salons for the very first time. Made me a little nervous since I'd never dealt with them before, but they carried a product in a travel size that's difficult to find. I received notification that they shipped the products out and charged my card for those items. My next notification.came.from their carrier, UPS. It gave me a date for anticipated delivery. On the anticipated date I happened to be home sick. The UPS truck pulled into the driveway and was parked for quite some time. After they left I went to bring the product in and there was nothing there! Later that evening I received another message from UPS that it would now be delivered the following day. Nothing happened. When I tried to track it, they were telling me that they couldn't give me current information on the delivery at that time. Very confusing. After a few days I emailed SH Salons and explained the situation. I didn't hear back from them, but almost immediately received notification that my products were being shipped out! I took that to mean they were resending since the problem was with their carrier. Days later I received 2 deliveries! One in the morning and one in the evening. Not hard to figure out which box contained the original products as the box was pretty damaged and the products were rolling all over the box. Again, no issues with SH Salons, just issues with their carrier! Because they solved the issue and solved it quickly I would definitely order from them again! Happy customer!