Katherine
Unhelpful customer service
I bought a total of 189.94 USD worth of clothes from this shop and expected to receive an order confirmation from them but did not (I checked spam as well). So I emailed them one month ago to ask for an order receipt/confirmation/number or anything but no answer despite emailing them twice. (I double checked that I sent it to the correct email address). It has been 1 month, I have not received my order and any responses to my emails I sent a month ago. FINAL UPDATE: Posted the above review on Trustpilot and got flagged by Wearremi claiming I am a fake customer from another company trying to take the company down. Got a really dismissive reply saying everything I said was false which was indeed true lol, why would I post a negative review here if my order and emails are responded to? Emailed them a total of 5 times. The last time literally had to beg them for a reply and they finally replied. My order #3700 was marked as fraudulent somehow so the order wasn’t fulfilled. Didn’t get an automatic refund or an email claiming it was fraudulent. Waited for a month believing my order was arriving soon but really... wasn’t. The issue was addressed at the end after begging them to look into my order enquiry. The full amount 189.94 USD was refunded to me. They asked me to change my review to a more positive one. But I’m sorry (not really) I don’t think I can cuz I have had a really terrible experience with you.
Response from WearRemiApr 7, 2021
Hi Katherine, UPDATE: Yes all email confirmations are sent automatically after the order is placed by our shopify server so that is false. We also have no order under that reference number, email, name or phone number you provided which makes us believe this is a fake review made by another company. Emails are as well answered within 15-24 hours. Please email us at [email protected] so we can assist you. We are sorry to hear your feedback but it is all false. Kind Regards, WearRemi Team



