Jayne C.
Do not buy from this company!!!!
Do not buy from this company!!!! What a terrible company, they refused me a refund saying I had worn the dressers as they could smell a strong perfume smell on them. I purchased them for my Daughter they arrived, she tried one of them on, it was to small did try the second as it was the same size as the first dress and looked tiny. I emailed them to get the return address which they gave me. I then went on to pay a further £20.70 to return them and was refused my refund by wear remi ! If this is how you treat customers you should not be able to get away with keeping there money by saying garments have been worn and just refused payment .I am so frustrated that you have the decision to do this ,just refuse a refund when I sent them straight back and the garments have most definitely not been worn nor do they smell of perfume I am absolutely disgusted with the treatment Please please nobody else purchased of them I would hate to see anyone else in this situation
Response from WearRemiNov 11, 2021
Hi Emily, This is now your second review. We are sorry to hear this review. However the dresses you sent back had clear signs of wear with very strong perfume/cleaning detergent scents. This is not a breach of customer rights as stated on our return policy “Returned items must have no visible signs of wear or use. This includes smell/perfume/scents. Items that are not returned in their original state will be sent back to you and denied the ability to return.“ Kind regards, WearRemi Team



