TerrainReviews of shopterrain.com

Ordered a candle with holder. There was zero communication about shipping delays. After three weeks of not hearing anything, I cancelled the order. The company said I wasn't allowed to cancel and magically found a candle to ship within 24 hours! Item didn't look at all like picture. The candle holder is extremely cheap, with jewels in the candle holder flat out dirty or missing! I feel rather disgusted about the entire experience, especially since it will end up costing me almost $20 in shipping by the time I return it. I could have spent less at Pottery Barn or Anthropologie, with quality products and customer satisfaction guarantees.

I ordered about 10 of their gold tone plant trays in various sizes. They all rust if water sits in them. Seems like that makes them unfit for their intended use. And there was no warning on their website that the very expensive trays rust. I complained to customer service; no help. I posted a review of them on their website, to warn others that the plant trays rust, which never appeared. Beware of this company and their "reviews".

Honestly the worst customer service ever. This is not a complaint about COVID related delays or anything like that. They accidentally sent wrong item, ok I get it that happens. So I sent it back. 3 months of emails and phone calls and they still have my money and never sent me my item or refunded me! Ever time they give a different excuse, and “it will ship within two days” . It’s been 3 months. Unbelievable!

My item was shipped and returned to the company by the shipper…I NEVER RECEIVED THE ITEM! I finally caller Terrain to see why my replacement did not arrive and was told “it’s my job to contact Terrain”. They said they’d ship a replacement. Another week and I’ve received two emails: do you want a refund and we’ll ship a replacement after you send us the product. I call again and they said the shipper hasn’t picked up the product and it should be picked up Monday. Unbelievable, what a way to do business…one more week before I cancel the order. Last time I purchased anything from Terrain.

Appalling customer service. I reached out to have an address corrected on an order that I placed but had not yet shipped. I was met with an apathetic response that they could not help me, thanks for contacting them. I asked to communicate with a manager and received the same message again. Shocking, appalling, and disappointing as a customer that they refused to offer any kind of assistance in correcting the error. I will be taking my business elsewhere.

Wish I could give zero stars. I ordered a pot, they threw it in a box with no packing protection. Obviously it came broke into pieces. I was told I will need to return to get a credit, then told no need and to throw it away. I was told over 2 weeks that I will receive a credit and they never credited my account so I needed to dispute with my bank and got my money back that way. Worst customer service I've encountered.

I ordered a gorgeous planter. It never came. I kept calling. Not a single email came from them. I waited almost 5 months. They sent an email saying it was on its way. It arrived in a box with no packing material. NONE. It was broken into about 25 pieces. Now the pot is no longer available. I suspect it will take another 5 months to get my money back. TERRIBLE!!!

NEVER EVER shop here!! Cancelled my backordered Mother’s Day flowers that their website guaranteed for Mother’s Day. When I called to see how they would fix this situation, what flowers they did have in stock, was advised they can’t guarantee ANY of there items would be in stock to ship!! If you actually want to get the items you purchased, don’t buy here