Modern SolutionsReviews of shopmodernsolutions.com

For company that’s named Monard solutions I feel like you should be running a modern version of windows for your VPS Instead of running Windows 7

The support team for Modern Solutions is very bad. Countless times they've ignored my tickets and never answered my questions.

Have a support ticket that has yet to be responded to. Seems like the support team has lost any motivation to help people. Wake up support team or resign if you can't handle it.

If I could write a 0 star review I would Modern solutions is one of the worst company's out there I have ever seen, horrible customer service, complete un-supportive team members, they charge you after you cancel items, highly overpriced.. shall I go on? I highly encourage everyone to take there business elsewhere, I have been in countless battles with this company and disputing charges on the weekly now. A complete failure and utter disgust of a company.

Personally all started out well. I was on a monthly plan for my Onyx cad. I was receiving great support at first. The waiting times were annoying but i waited patiently. Prior to me getting my cad a developer had went "rogue" and deleted a bunch of cads. That should've been my first red flag when working with MS. Though i thought nothing of it and expected nothing like that would happen again. After 2-3 days i received my CAD. Once i received my cad immediately i am getting constant complaints about bugs. I had continued to note all of the bugs in a document to later submit. I had later put in a support ticket to get some changes made to my CAD. I will note before this, i was talked to by 3 different developers. The first developer went to fulfill my request and ended up breaking the police mdt. He tried again, fixed one part and broke another. After responding to the ticket again a different developer came in, and fixed the last issue, but unaligned all of the buttons, and also saved the subdivision selection behind the police MDT, making it so it glitched that out now too. Then when i respond about that, another developer comes along. Fixes one of the issues which was the unaligned buttons and didnt fix the subdivision menu. Before i could respond again, the next morning i wake up to 20 + messages asking about the CAD. Upon going to my CAD i learned it had been "Lost". I had contacted Tyler (I believe) on Discord. He was responding at first until i brought up the complaints. Then i never heard from him again. When i try to request cancellation, everytime i log back in, it doesn't actually cancel anything. This company is horrible. To sum it up, inexperienced developers, Good support until you have a complaint or something that requires them to do any sort of work. Its totally ridiculous. Maybe one day i will hear back from MS. Until then, Farewell.

I was an employee of this company for about 2 to 3 months I was a Support Tier 1 for the whole time as I wanted to move up but no one wants to train me until Mike became a supervisor. When I had legal issues outside of Modern Solution that prevented me from worrying about anything else came up they removed my Employee and Support tags. When I went to get my CAD that was deleted during that crappy time. They had Terminated all my services and the support member couldn't tell me any info about it and could help me get my CAD I paid money for. I am still CAD less and a little angry about It.

Bad Support Team. Made up lies for purchase. Bad company in general.

Terrible Managment, Terrible Support. Company = Terrible