AM APPARELReviews of shopamapparel.com

Response from AM APPARELNov 4, 2021

My name is Joh from AM APPAREL. Thank you for proving your feedback here on Trustpilot. We are sorry to hear that you received a different item than what you ordered. Sometimes, although rarely happens, there is a miscommunication between our warehouse systems and website system and customers receive a different item than what they ordered, when this happens, we are more than glad to resolve the problem. If you would like a refund, we are more than happy to offer that, or if you would like, we can resend the correct item. We emailed you regarding this, please reply to the email with how you would like to proceed. EDIT: Hello Clayton, we have been notified by USPS that the correct item has been delivered. We hope we were able to solve the issues and please don’t hesitate to contact us if anything:)

Response from AM APPARELOct 11, 2021

Hello Nicholas, My nme is John from AM APPAREL. We are sorry that you haven't received your package and it's been a while. Our standard shipping usually takes 7-10 days or less and while we do our best to get the orders to the customers as quick as possible, some things happen that are outside of our control, especially this holiday period as shipping demand is high, shipments are experiencing delays. We just introduced a new express shipping which should solve part of this problem. Again we apologise for the delay, and we will reach out to the shipping carrier for an update. You should expect an email from us in the next 1-2 days as we wait for a response from the shipping carrier. Regards, John M. AM APPAREL

Response from AM APPARELSep 30, 2021

Hello Mariah, We are sorry to hear that you had a bad shopping experience with us, while we work hard to make all our customers happy, it doesn't always go like intended. Upon checking your order, I see that our team sent you an email 24 hours before the order was cancelled, the email was detailing that the item had run of stock in the color you picked, and it also gave you available color alternatives in that email, we waited to for 24hrs for a response from you but we received nothing, that's why the order was automatically cancelled. We take customer satisfaction very serious and we would appreciate it if you can reach out to us incase you have any further concerns or questions. Regards.

Response from AM APPARELSep 25, 2021

Hello Jason, We are sorry to hear that you had a bad shopping experience with us. We got your return request, and our customer support team reached out to you on the 22nd, a day after you sent the return request, if you have not received the email, please check your spam folder, we will have someone follow up on the email in case you can't locate it. The email should be coming from info@shopamapparel, or support@shopamapparel. Thank you.

Response from AM APPARELSep 11, 2021

Hello Drewsay, we are sorry that you haven't received your package, I had one of our customer support represantatives email you about this issue. We take customer satisfaction very serious and we will do everthinhg in our power to make sure you have a positive shopping experience with us. If you haven't received our email, please check your spam folder, or contact us at [email protected] Thank you

Response from AM APPARELSep 1, 2021

Hello Mackenzie, I had one of our customer support represantatives email you with about this issue. We take customer satisfaction very serious and we will do everthinhg in our power to make sure you have a positive shopping experience with us. If you haven't received our email, please check your spam folder. Thank you

Response from AM APPARELAug 30, 2021

Hello Dante, Thank you so much for your feddback, we value our customers thought and we are sorry to hear you had a bad shopping experience with us. We would love to fix this for you, please email us at [email protected] to start return process or initiate a refund request. Thank you.