kyBoot ShoesReviews of shop.kybun.us

TO EXPENSIVE, CAN'T WEAR THEM THEY HURT MY FEET

This company has taxed my last nerve... I ordered a pair on May 2 it is now May 21 still no shoes I have tried to call and speak to a manager 6 times and still nothing. I have fed ex and my boot the tracking numbers they have me and no one has even called me back... they want refund my money or send a new pair of shoes to me . I Think that if you pay 400 dollars for a pair of shoes the customer service department should be a little more willing to help me out. No one seems to know anything about my order so I get the standard response... I'm sorry sir we will start a trace on the package and call you when we find it.....3 weeks later still waiting and out of patience... ..think twice before you deal with these people

I would like to think I'm a valued customer of yours, having previously purchased Kyboot sandals for myself and my wife and sneakers (Sursees) for myself. I had decided to now buy the Santis hiking boots ($425) for an upcoming hiking trip to Italy. They were sold out with no indication as to when they would be back in stock, which was important to me as I wanted to get them in time to break in before my trip. I inquired both by phone and email to try to obtain the date they would be back in stock, but was told that was unknown and impossible to find out. I found that particularly troubling because I went down this road before last summer, and the person helping me then sent off an email to Switzerland to get the answer in a similart circumstance. Apparently business is so good for you now that the effort of sending an email is too great to merely sell a $425 pair of boots. Consequently I drove up 3 hours to Vancouver, Canada, paid an additional 12% sales tax, but alas came home with my new Kyboots, from a professional dealer who appreciated my business! Sad.

I am only giving this one star because I was disappointed in the color of the shoe. The picture shows a champagne colored shoe and the reality is, it is silver. Very disappointing because I love my boot shoes. I have five of them and I really wanted to like the colors, but they were returned.

I used a one-time per customer 10%-off discount code to buy these for Mom. While yes, I had used the code before for myself and for several family members that I helped buy these very expensive but worthy shoes, this time it was for Mom and so we used the discount code. Nothing wrong with that, it was her first pair. I also created a new email address we could both access since I was assisting her with the purchase. That way we could both access the email account and it wouldn't be either of our personal email. The code turned out to be roughly forty bucks off... Well when she got them they were too small. The return "process" is initiated thru their website, which asks for your email address so it can send an email containing a link back to their website to undergo the return process. But it's easy to do. However, Mom was at work attempting to do this, and her company web server denied access to the email account. She called customer service, and the associate attempted to change the email on the account so Mom could access it thru her work email, but that only ended up adding confusion on both ends as the email never came thru (although we believe the lady attempted to send it.. it just wasn't going thru, even to the changed email address). She advised us to instead purchase a new pair on the phone with her, then return the original ones, rather than doing an exchange since the system wasn't allowing it no matter which email we typed in on their website. She assured me we would still get the initial 10% discount inevitably. So we spent an additional $400 on the new pair (which was technically supposed to be an exchange, not a second purchase), having to ship back the original and wait for the refund to be processed. Knowing nothing is guaranteed in life, I used a different discount code for 5% off to buy the new pair (roughly twenty dollars off)... Sure enough, when my refund was processed, it was only for the original discounted amount, leaving a $20 discrepancy. I'd saved forty bucks that first time, but only twenty on the new ones, so I lost twenty dollars. I contacted James, the manager, telling him what happened and how I felt penalized for making an exchange since the $20 discrepancy still existed, and he replied: ..."I agree the call center isn't ideal for such complicated cases where the customer, oddly, can't access their email. Regarding the math on these orders: you were still able to get a $20 discount overall, which is a pretty nice reward! Definitely not a "penalty". As far as how discounts work - they are either for the first order only (unless you have a VIP status), or one-use per customer. Unfortunately, exchange orders are never first orders!"... Rather condescending and dismissive. And illogical. We were following the instructions of his customer service agent. Why not simply refund twenty bucks or at the least say you'll apply it to my next purchase? And say something nice rather than trying to zap me. He seems far more interested in putting me in my place rather than keeping a loyal customer and being concerned with the reputation of the business. Actually, my impression of this person was already sub-par, as in a previous encounter I gave the feedback that there were no all-white men's shoes to purchase, and he retorted with an inquiry as to whether I would even wear an all-white shoe. Why would I have even brought it up if I wouldn't??! Sadly I found out he is the manager, so there's no one responsible for his behavior other than him. He talks to people any kind of way, seemingly untrained in customer service 101, never mind upper-echelon customer service. Perhaps he's great at crunching numbers or something so he's keeping his job, but he should leave customer service to the others. Also the website could be better, and the staffing/training leaves some to be desired as well. I tried reaching out to the UK website to go over his head, but eventually after telling all of this to the representative there, he said he could forward all of this to the USA manager (since I'm in the USA, so he would have to send my case there) which goes right back to the same guy! Are you kidding me?? And what's sad is that all the guy had to do was give me the $20 I was owed and problem solved. Keep a customer happy. So what the code was used multiple times?! Every time was a different email address and physical address. And on top of that, everywhere I went I told people to use it for over two years. Then suddenly, after James' and my exchange, the code no longer works. Petty..... But still, buy the shoes, they're worth every penny and you'll never want to wear anything else

Reference ID: 7988693 I am stunned at the flimsy kyBoot Filler insole that you have sent me. Not only is the material thin but there is NO cushioning beyond the heel area. And even the heel area is lacking in Good Cushioning. Why? The experience of standing on these insoles is as if I were standing on nothing! What a great disappointment. Yes, I am sending this item back to you and expect a full refund.