shop.icaregifts.comReviews of shop.icaregifts.com

Customer service is a joke! They make a crazy amount of money off inmates family members who are already struggling financially and then refuse to make their mistakes right. I ordered a package for my dad which he never received and they keep saying its been delivered when clearly the signature doesnt match all of my dad's other signatures! 50$ down the drain and they refuse to do anything about it. ICARE REALLY DONT CARE! I've been asking to speak to a supervisor for weeks and keep getting told they'll call me back and they never do! Emails are replied to days later with basic robotic responses. It should be illegal to run a monopolized crooked company like this one!

They can improve their customer service!!! ICARE DONT CARE!!! I wish there was a negative star or no star option! I placed 2 orders for my loved one and he was moved this morning so I called to get a refund and was told that I could NOT BE REFUNDED so I gotta just eat $115! Not cool and I definitely feel a type of way. The person on the phone name was Yolanda and she was beyond rude and then while I was doing the survey at the end she disconnected the call right before I pressed the button to confirm the bad service which should not be allowed! But she asked why I didn’t call sooner like we the family or the inmate knows that they’re going to be moved. And I called as soon as I found out but the fact that they won’t receive it is disappointing! And even more that I can’t get my money back for something that we have no control over is wrong. But every time I have called their customer service I get the worst service! I ain’t never been to jail but some how always get treated like I am an inmate! What happened to good customer service and holding your employees accountable for their action's! I usually do not do reviews like this but I’m sick of the non caring businesses like icare that treat their patrons like nothing consistently! I hope someone from there actually reads these. I doubt it!!! But ya’ll need to do better like asap! ~A disappointed customer

Honestly ! They don't care at at all , from 27 item received 10, they got the money for 27 item, never gave the money back , it's the most expensive online food, they charge 150$ for 30$ grocery worth, unbelievable ! No mercy, no morals, just greed and bad service.

Forced to use a company, who uses a name that is the opposite. If they even cared it would be reasonable. It's a scam, the mark up is past unreasonable. No other option so it would be considered monopolized capital. Hit people when they are low, that shows care... what a joke.

If I could put 0 stars I would, I ordered my husband 2 packages , first of all only 1 arrived with many items missing as they claimed it was out of stock but they sure didn’t let me know that on my side they told him he would be getting a refund back into his commissary it has been 6 days and he hasn’t received anything looks like a scam to me, When I had called customer service to ask them when would my 2nd order arrive after waiting for 10 min on hold and finally get to ask my question the ghetto representive says “ idk he should get it I don’t want to say yes and he doesn’t receive it” and proceeds to say anything else you needed like what you didn’t even help me with the first question I asked you , then it says you could stay on the line to fill out a survey about the representative that answered but I couldn’t since she hung up on me. Horrible company from the workers to the way you guys run your business!

My order was never received I have emailed the company several times with no luck. I will be contacting the Attorney General Office to file a complaint. There is a SCAM website under ICARE GIFTING SERVICES and ICARE PACKAGES. your ask to send money by Venmo or money order please do not send. the real website only accepts credit cards. I was advised these are both a scam. The real website is under Amarak.

It’s frustrating when my loved one tells me that the food I order is served cold and when the incarcerated individuals complain the response they receive from the hired staff is “well why did you order it?” This is wrong and inhumane. If the shoe were on the other foot I’m sure this type of service wouldn’t be acceptable. We pay too much money for the food to be served cold by uncaring, heartless individuals.

My husband got released yesterday. His package was never delivered to him. They will not give me a refund. It was a 70$ package after taxes. This company is a scam. Stay away