SHOP.COM is a new kind of shopping comparison site that offers the most comprehensive shopping experience on the web. Our shopping experts have drawn on their industry experience and insider connections to bring you the best collection of the stores you can't live without, and the brands and products you love - all in one place. SHOP.COM pays customers cash back every time they shop online as well as provide them with the best coupons and deals online for thousands of their favorite stores and millions of products.Founded in 1997, SHOP.COM websites have paid over 40 million in cashback to its customers.
SHOP.COM | Market America (shop.com) has 406 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
shop.com
Website
shop.com
Category
Children's Entertainment
Location
Greensboro, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Don’t trust them , most of the sellers on their site are fraud . I placed an order for a shoes with one of their sellers , and the shoes never came , and the seller store became unavailable. I contacted them and they said dispute with your bank , I filed BBB report and BBB came up with no solution since shop is only a platform. Now I am having a problem with my bank to dispute the charge . STAY AWAY OF THEM , DONT TTUST THEM .
Response from SHOP.COM | Market AmericaMay 23, 2024
Hi Willieken. I believe you meant to review Shop Pay which is a different online marketplace and not SHOP.COM. Would you mind updating your review? Thank you!
MJ
Mina J.
My husband ordered from this site n we…
My husband ordered from this site n we never received it. My husband sent an email asking if he got scammed. No response. This is another scam company.
Response from SHOP.COM | Market AmericaMar 14, 2024
Hi Mina,
We're sorry that you've had issues with your order. If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.
Thank you,
SHOP.COM
SL
Stuart, L.
Save our bullies, scam
Bought a tshirt from Save our bullies to find it wasnt them but a scam. How is this even possible seeing as its a charity?
KB
Kirk B.
I just got something from this vendor…
I just got something from vendor "Shoptonix". I may have inadvertently mistaken shoptonix for shop.com.
My sincer Apologies.
Kirk
Response from SHOP.COM | Market AmericaJan 12, 2024
Hi Kirk,
It seems there has been a misunderstanding. We are SHOP.COM, which is a different entity from Shoptonix. We understand your frustration with the situation you've described, but since Shoptonix is a separate vendor, we recommend reaching out directly to their customer service team for assistance with your concern. They would be better equipped to address issues related to orders placed with them. If you have any questions or need assistance with orders placed on SHOP.COM, we are more than happy to help!
MT
mtngal
Do not trust this company
Do not trust this company. They do not vet their “retailers”. We tried to buy a $3300 bike and were scammed from a Shop retailer. They will not help us rectify this situation. Not even an offer of a credit to a “real bicycle retailer”. Tonight alone we found about 4 fraudulent bike shops on their website in the span of 2 minutes. We have brought this to their attention. No response. We trusted this website and therefore trusted the online bike shop because we trusted Shop. Don’t lose your $$$ like we did by supporting and trusting Shop.
Response from SHOP.COM | Market AmericaDec 6, 2023
mtngal: please contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST. so we can help resolve this issue. Thank you!
LI
Linda
BUYER BEWARE...ORDER AND PAY AT YOUR OWN RISK
I placed an order an order that I thought was based in the US. After multiple attempts of trying to contact this merchant for support went unanswered over a period of 16 days, I then assumed it was fraudulent site. Shop does not offer the consumer any protection. But, still, I emailed the merchant 5 days ago that I wanted to cancel my order and requested a full refund as they took my money when I placed my order. I did not believe I would get a response, but felt that I needed to do what I could to let this merchant know I no longer interested in their products and expected a refund. No resonse from the merchant has been ever received, despite repeated attempts to contact them.
Five days after my cancelation ation request, I receive a notification that my order has shipped regardless of my repeated attempts for support on my order and decision to cancel.
I checked sample tracking. My order is still at the merchants facility in China. I emailed again to notify them that I requested that this order be canceled 5 days ago. I also mentioned my repeated attempts for support through Shop's link to their email address.
I am beyond frustrated. I reported this merchant to Shop after spending a bunch of time trying to figure out how to report the issue to them. But, I successfully filed my report with Shop and received a number for my issue. This was done 24 hours prior to receiving notice that my oder shipped, even though the tracking information shows that the nerchanted has only submitted the shipment information to the shipper. My package is still with the merchant.
Now, I will be forced to attempt a return to a merchant that will not respond to their customers. I'll never see my money. I'm still waiting for Shop to contact me. I've only just today discovered their terms of service which pretty much indicates I'm SOL. Their policies pretty much protect their merchants over the consumers.
PAYPAL is, by far, a safer and better way to purchase products and offers an easier way to file claims and receive results on reported issues. Especially from these merchants that disguise themselves as reputable companies based in the US. I have had so many issues with these merchants who disguise and hide the fact that they are not based in the US.
I believed that Shop had some integrity for the merchants they accept into their platform. They do not. I incorrectly assumed that they would protect me from the deceptive practices of merchants like this. So far, they have not.
Response from SHOP.COM | Market AmericaAug 16, 2023
Hi Linda,
We're sorry to hear about the issues you are having. Please contact SHOP.COM customer service so we can help you resolve this issue. Please call 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST. Thank you!
JW
Jason W.
This site allows scam companies.
This site allows companies on here that scam people. I placed an order from a site nearly 2 months ago and they took my money but never sent my order. After many times of trying to contact them and not getting a response, their website has now vanished. So, they took my money and disappeared. I wonder how many other people they did this to and how much money they stole. The site was called Nic Fein.
Response from SHOP.COM | Market AmericaApr 18, 2023
Hi Jason,
We're sorry you had an unsatisfactory experience using our site. Please reach out to us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST or email [email protected].
Thank you,
SHOP.COM
IB
iftekhar B.
I give order 29 march but yet I can't…
I give order 29 march but yet I can't get delivery. Very bad service
Response from SHOP.COM | Market AmericaApr 18, 2023
Hi. We're sorry to hear that you're having an issue with your order. Please reach out to customer service so we can help resolve this issue with your order. 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST or email [email protected].
Thank you,
SHOP.COM