Peggy B.
I ordered a pair of shoes (dress …
I ordered a pair of shoes (dress sandals) and was sent the wrong pair (sneakers). They increased the price of the shoes by $12.00, and I told them that I did not think it was fair that I had to pay an additional $12.00 when it was their mistake. They did not respond. I complained to Amazon, and only then did Shoe Metro respond saying there was a UPC error that should be corrected in 2-3 business days. I waited and reordered the shoes because Amazon offered me a $12.00 credit on my account. Shoe Metro sent the wrong shoe again. Amazon advised me not to reorder, refunded the money paid for the shoes, and told me I could do what I wanted to with the shoes. Amazon also stated that it would do an investigation and cease doing business with Shoe Metro. I emailed Shoe Metro, and its response was that the department that handles those errors must do so in order the best they can in a timely manner. They obviously forgot their earlier response about correcting in 2-3 business days although over three weeks had passed since that time. I ignored all of the negative reviews and ended up being hoodwinked as well. Please do business elsewhere. Shoe Metro has no sense of customer service or professionalism.