SH MoversReviews of shmoversinc.com

The sales rep gave me a quote of 2500 dollars and i was required to pay 30% upfront(775) before the scheduled pickup date. The driver came and told me my items will take more space than the cubic feet that was quoted on phone so my new cost will be 4700 dollars. I refused to agree to that because i made sure i sent all pictures to the sales guy to give the best accurate quote. So the driver left and since then I tried to get the refund of my deposit. I was even given a receipt of the refund and 3 weeks later I haven’t gotten any refund in my account which means i was given a fake quickbooks refund receipt. I have being calling since then and they never picked my calls

Please oh please...DO NOT USE THIS MOVING COMPANY. They swindled me for $1000. Which I paid extra for 5 day delivery. The truck showed up almost 3 weeks LATE. Some of my stuff was broken. The movers absolutely did not care at all. Listen moving is stressful enough, please do your homework on moving companies. I truly wish I did. Stay away from the shysters. I called, I emailed, left multiple messages for this company to call me back and I heard nothing but crickets. Shame on them!!!

SH Movers lost my coffee table. During the move, they had to change trucks because the one they loaded my furniture on broke down. During that process, they didn’t load my coffee table on the truck that eventually delivered the rest of my furniture. Upon delivery of my other furniture, the driver stated my coffee table was at their warehouse. When I called the company, they confirmed it was in the warehouse and they would call when they had another truck going to my area. After months of calling they now state they don't have my table. Now they won't take my phone calls and are not following up with their warehouse manager to see where my coffee table is. They stated they would email a claim form which they have not done. What really sucks is they are screening my calls and refuse to call back to settle this issue. I called them from my phone, which they let go to voice mail, then I immediately called from another phone, which they answered. They have poor customer services skills and do not work to resolve issues. If they had the foresight and called their warehouse manager in the beginning to see where my coffee table was, then this issue could be resolved by now. This table was my mother's table who died of COVID in January, so it is a special table for me.

***DO NOT HIRE THIS COMPANY! This is our 4th interstate move in nine years and we have never been more upset and disillusioned by a moving company. This move was coast to coast from New York to California. Starting with the basic facts that they touted being a carrier and not a broker, they hired another company to move us. They had given us an estimate for the move and the week before the move adjusted the estimate (higher!) than the initial one after my husband walked room to room and described what was in each one. They did not give us an opportunity to have someone come to the house to give an estimate based on what they say. That was our mistake to not require it! Please, make sure that you have your movers give an estimate with a visit to your home. Once the movers came, they loaded the truck and then told us that there is too much stuff and they would need to return the next day with another truck. They charged extra for the second truck and TRIPLED the price of the estimate. (Seriously, initial estimate was $7,800 adjusted to $8546.62 with a final price of $18,390!) To top it off, when my husband negotiated the driver said that the total will be $15,000 (still, twice the initial price) and it turned out that it was the remaining balance after our deposit. Once the second truck arrived, they still did not fit all of our items and we were left with a need to get rid of items that we had intended on bringing, which we now need to replace. Once the movers arrived in California, they unloaded the truck. There were many broken items (chairs, LOTS of broken dishes) and most of the boxes were crushed (!!!) including wardrobe boxes, major dents to the refrigerator, box freezer and metal tool boxes. The movers were supposed to assemble our three beds. My husband took the lead on assembling the King sized bed when they were completely overwhelmed by it. They also left numerous boxes in the yard and didn’t even bring them into the house, and left garbage in front of the house. Of course, the movers had us sign documents the night before they left. There was NO WAY to assess damages or to know what, if anything, was missing. We ended up with someone else’s items (this man was smart enough to have his business card attached to one item) so I was able to contact him. No idea where our missing items are. I have contacted the company and gotten no response.

SH Movers is a fraudulent company, associated with Your Professional Movers in California. They often times get work through other moving companies or brokers who later try to separate themselves from SH Movers and My Professional Movers. My story is just like the rest of these nightmares. You basically jack up your price on the day of pick-up and then disappear with your belongings. We have been over 4 weeks without any real contact with the company and no calls back. When you ask the dispatcher for a supervisor, they are always unavailable or the give you a number that is never answered. Both of these companies are fraudulent companies. The best place to start is with the Better Business Bureau, The Federal Motor Carrier Safety Administration and a civil attorney. These companies, sub-contracted by companies like Value Added Movers, write contracts to discourage the consumers from taking earlier legal action. By the time you think there is a problem, you haven't documented anything. Your money is long gone-- with your belongings in an undisclosed warehouse in Irvine, Ca.

I want to do a class action lawsuit against this company. After reading the reviews its been three weeks. I still haven't gotten my furniture. They charged me an extra $1,400 dollars when they came to pick up my furniture. I had no choice because I already signed a contract and gave over a $587.00 deposit though zelle. They have all my new furniture over $10,000 dollars worth. Plus all my deceased mother and father family things that was special to me. They lied and said they moved the furniture themselves come to find out they contract it out. You can't get them on the phone after they get you to sign up with them. They fu...ked with the wrong one. Just got a lawyer involved. Will be contacting the media as well. Anyone want to sue please do so they need to be stopped. Please don't use sh movers. Scam and rip off. Its cruel what they are doing to people.

I’m editing to say it’s now 2 weeks since the movers picked up my stuff in NY and I still don’t know where my stuff is. I did not want to trust the bad reviews and chose to just see the good ones. Huge mistake!! Booking with them was great, I felt very comfortable with my choice. They asked for a third of my payment at booking, a third at pick up and a third upon delivery at my new address. They wanted payment through Zelle. Said someone would call me two days before move to confirm and no one called me back. I called the number on the contract and have left messages and I’ve still to hear back from them. Please save your hard earn money and stay away from this moving company. Moving is already stressful, moving out of state is even more stressful and this people are adding even more stress

If I could give them zero stars I would. Absolute scam. I scheduled a move, and my experience setting it up with the sales person was very pleasant, but it was all downhill from there. On the day they were supposed to come get our stuff, they never showed and never called. We called them and were told the driver was sick so it would be the next day. The next day came, and once again they didn't call or show up. We had to call and were this time told that the truck broke down and it would be the next day. The next day came and they never called or showed up AGAIN. They took my deposit, and just never showed up. They don't communicate anything, they almost never pick up the phone, and they will take your money and not perform the service promised. Ten out of ten don't recommend. I was told I would get my deposit back, and that was weeks ago and I still haven't. I'm going to have to dispute the charge as fraud. TL;DR: Don't waste your time or money with this scam.