I will never ever order from this company again. They sent the wrong size so I asked for a label to send back for a refund. I tried for over a week to get the label because I was leaving for a trip. I keep getting the same form letter. So frustrating. This is why I order from Amazon. Customer service stinks.
DS
Denise S.
I ordered 2 shirts and they show up…
I ordered 2 shirts and they show up over 40 days later. I had 1 person I spoke to. I could not get a hold of another person after that. The phone would say leave your name. Emailed and they came back k over and over with the same email with return instructions with no address. Worse $60 I ever spent and so pissed I can’t get a hold of anyone.
TS
Tom S.
This company's products are cheap knockoffs...
Do not buy products from this company...They advertised Ralph Lauren products...but then send a cheap knockoff instead...
When you try to return the product and ask for a return label (and let's be clear their website says they will provide a return label within 30 days)... They didn't provide a return label... They said I had to send the product back on my dime.. come to find out this company is located in China!! The cost to send something back to China is astronomical... And they will fight you not to refund your money.... Not to mention, Bank of America stood behind this scam company... So it 'll be a long time before I use Bank of America again!! This is a scam company - do not do business with them...
LV
larenda V.
I ordered a HEATED battery jacket
I ordered a HEATED battery jacket. There was no mention of it not containing a battery by their own admission.. I demanded a refund. They said I could get a battery. Then they said they would give me 5% off. I have demand again a full refund.
DW
Dean W.
Do not do business with them it’s a…
Do not do business with them it’s a farce. Order two shirts advertised as basic linen showing a nice shirt with color matched buttons and saying it shipped from the US. Well no such thing shipped from China took more than 6 weeks. Shirts are so cheap I would be afraid to wash them they will fall apart, no tags to say what they are made of or care, buttons are the cheapest white plastic. They are not linen that’s for sure , really never felt material like before, it’s not comfortable! So reported as a scam don’t waste money or time.
LA
Lou Ann T.
Awful company!!?
My husband ordered 3 shirts, took at least a month for them to arrive. All very undersized. Ask about return. Sent me an address in China. I took shirts to USPS. They told me it was a bogus address and would probably cost me over $100 to ship. The return address on my package was NY. If they can’t do business correctly in the USA they shouldn’t be allowed to. Totally bogus!!! Buyer beware!!!
LO
lawal O.
Shirtsinstyle site needs to be brought…
Shirtsinstyle site needs to be brought down in order to save others because not everyone reads review before placing an order.
These guys are fraudsters, I ordered 5 shirts before reading all these negative reviews, 4 inferior shirts were shipped to me that can't even size 8 years old.
How can one report this site, because these guys are affecting lives negatively, $158 was debited from my account and I got nothing from it.
RP
Reggie P.
VERY DISSATISFIED
Thank you for getting in touch with us. We sincerely apologize for any disappointment you have experienced with your recent purchase.
To proceed with the refund, we kindly request you return the item to the address provided below. Please ensure that the item remains intact in its original packaging, including all accessories, if any were included.
Once you have shipped the item back, please notify us via email with the tracking number. This tracking number is essential to facilitate the refund process. Please be aware that we cannot issue any refund without a return tracking number or a photo/screenshot of the receipt from the post office.
Once the returned package is delivered to our warehouse and the item's condition is inspected, we will initiate the refund promptly.
We would like to remind you that shipping fees for the return and the original shipping fees are non-refundable.
When sending the return shipment, please avoid declaring a very high value, as we do not accept freight collect shipments, and any customs fees incurred will not be our responsibility.
Alternatively, if you reconsider your decision, the options we provided in our previous email are still available to you.
We truly value your support and are genuinely grateful for your patronage. Your satisfaction is our top priority, and we remain committed to providing the best service possible. Should you have any further questions or concerns, please don't hesitate to contact us.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding.
We would like to inform you that while our headquarters is based in the US/CA, we have recently relocated our shipping warehouse and returns department to our office in China. We understand that this change may result in higher shipping costs for returns, and we apologize for any inconvenience caused.
Unfortunately, at this time, we are unable to provide a prepaid return label for your return shipment. We understand that this may be disappointing, and we apologize for any inconvenience this may cause. Please note that the shipping cost or any additional fees for the return will be shouldered by the customer.
However, we'd like to offer you 15% partial refund credited to your original payment method or the 25% gift card amounting to the amount of the item to keep the product. We are committed to accommodating your preference and ensuring your satisfaction.
Thank you for contacting us regarding the sizing issue with the product you received. We apologize for any inconvenience caused and appreciate your patience as we work towards resolving this matter.
To assist you further and address this matter promptly, we kindly request the following information and assistance:
1. Can you please confirm the shirts with issues
2. Could you please provide us with a photo showing the packing label and the product with the size tag clearly visible?
Additionally, if possible, it would be helpful if you could use a measuring tape or ruler to provide us with the dimensions of the product in terms of width and length.
Once we have this information, we can explore available options to resolve the issue. This may include exchanging the item for the correct size, providing a partial refund or store credit, or offering alternative suggestions based on your preferences. Rest assured, we are committed to finding a favorable resolution for you.
Please note that we have an iron-clad 30-day warranty for all our products which takes effect on the date your order is delivered.
We appreciate your understanding and cooperation throughout this process. If you have any additional questions or concerns, please do not hesitate to let us know. Our dedicated customer service team is here to assist you every step of the way.
Thank you for bringing this issue to our attention. We look forward to receiving the requested information so that we can work toward a satisfactory resolution.
My problem was with the returns, I ordered 7 shirts 3 fit, one was very small, the other 3 were tight under the arms, but their return policy was like going through a mine field. If you should order, better order a size up and hope that it fits ok. I just wanted them to be professional, because I liked the shirts and wanted to buy more and had they resolved this issue better I would be buying more items from them, their solutions were very bad for me.