Howard G.
Do not use Shasta under any circumstances
Do not, under any circumstances, sign a contract with Shasta Pools - you will be gravely disappointed. Hands down this is the single worst consumer experience I've ever had. I was sold a 4 month "at the most" project plan for a huge mark-up compared to other pool companies. They explained that the money is in the quality of materials and the fact that they have 90% in-house contractors so scheduling will be seamless. I am almost 6 months in with several weeks yet to go. Communication has been atrocious. Emails aren't returned, phone calls go unanswered, and they provide no escalation path. There is zero proactive scheduling nor has there ever been published a full sequence of steps and durations. When a milestone date gets communicated the execution rate for the date in question is about 25% OR workers show up unannounced at 5:AM to begin work. During the permitting process I kept being told they were waiting to hear back from the city. After 2 weeks of this I called the city office directly and they informed me that the permit had been approved for over 10 days. I had to contact the project manager myself to inform her that the permit was back so they could begin digging. Every single step has been delayed due to lack of project management. The work by the contractors is sufficient for the most part, but they leave trash all over the yard and pool and leave cement and debris everywhere. I also had the joy of being fined twice by the HOA for a crew leaving a baby pool in the front yard full of concrete and water for weeks. I had to have plumbers out 5 different times after their initial pipe installation to fix various leaks throughout the system. The stone-work on the waterfall is full of gaps and defects. The pool deck was poorly formed so there are visual curves to the rectangular pool shape and the width of the decking is inconsistent. Even when I escalated to the better business bureau, they assigned a director to call me and assure me she was going to assist in the rapid completion of the project. This has only made progress slow down even more and she won't respond to any calls or e-mails either. Trust me, do yourself a favor and go with any number of competing pool companies. Any experience with a different builder is guaranteed to be better than Shasta. Not only that but you'll also save thousands of dollars going elsewhere.