Emily C.
Terrible TV, Terrible "Protection Plan"
I purchased a brand new Liquid Crystal Smart TV from Sam's Club in September 2015 ($700) along with the SquareTrade warranty plan ($100). After 1 year with the TV the sound went out which made the TV unwatchable. I called SquareTrade to fix my broken TV, they brought in a technician and (from what I could tell) the problem was solved and the sound was working again. Now it is 3 months later from that repair and the sound went out AGAIN. I called SquareTrade to buy a new part (one that will actually work this time) and get a technician to fix my TV CORRECTLY. However they claim that all of the limited liability on my TV was used during the last repair. ALL $800 was used on refurbished part that didn't even work and a technician. So now they tell me too bad and I'm out of luck. I feel extremely RIPPED OFF. Terrible TV, terrible "protection plan".