wade
Horrible customer service and unwilling…
Horrible customer service and unwilling to make things right. They don't tell you anywhere on the product description that it takes weeks to make. After finding this out, I searched for a customer service phone number to call and cancel my order but they don't have one. So I send an email which took them 14 hours to respond to tell them to cancel my order if it won't make it before halloween. They responded afterwards telling me that it had to be cancelled within 24 hours (it would have been if they had a phone number or just responded to emails faster) and that it would be 7-10 days before it would even be processed. This makes no sense and is a bs policy. They obviously were days away from even starting on my order and had no legitimate reason not to cancel it. After 3 more emails with customer service completely ignoring my demands I gave up and filed a dispute with PayPal.


