Mary L.
EXCELLENT Customer Service
Great Customer service, when you have great customer service you have repeated business. I want to thank you Lora at Ext 117 and Robert. When i tried the directory there was many Loras so that's why I put in Lora's Ext so you would know which Lora helped me. I have a X- large purple matt for my sewing machine and a small matt for my baby lock celebrate serger which I just purchase but you all were all out of the purple medium and large matt. Thank you again Sewing Machine plus for having a great staff.
Response from SewingmachinesplusJul 10, 2026
Thank you so much, Mary! And what a smart touch including Laura's extension (117) so we'd know exactly who to thank. Laura and Robert will both be over the moon to hear this. We're only sorry we were out of the purple medium and large mats, but we were so happy to get you set up with the X-large for your machine and the small for your new Baby Lock Celebrate serger. It means so much that you chose our family run business, and that you took the time to celebrate our staff by name. That kind of kindness is exactly why we love what we do. Congratulations on your new serger, and thank you for being part of our family. We can't wait to have you back!




