Jane D.
I would rate my experience as zero
I would rate my experience as zero, I thought I was on an official Canadian government website when applying for my eTA, Service eVisa is misleading the client and charges an extortionate fee. I have requested a refund and have had all the excuses as to why they cannot refund my fee, having checked, it seems I have no valid eTA issued by Canada and will be seeking a refund via my credit card. Do not use this website, make sure you go to the official website for any country you need an eTA for entry.
Response from Service eVisaSep 14, 2026
Hello Jane Davarian, We’re sorry to hear about your experience and understand your concerns regarding both the cost of the service and the status of your eTA. Service eVisa is a legitimate private travel authorization assistance service, independent from Canadian government authorities. Our service fees are separate from the official government fee and cover the assistance and processing services we provide. We take your concern that you have been unable to confirm a valid eTA particularly seriously. We would like to review the status of your application, as well as your previous refund request and correspondence with our team. Please contact us at [email protected] so your case can be examined in detail and the appropriate clarification provided. Kind regards, Customer Service – Service eVisa




