Service eVisaReviews of serviceevisa.com

A fuir ! L'ETA pour voyager au royaume uni ne coûte que 23€ et le site propose un mode de paiement de base à plus de 80€ voir au dessus de 100€. Le site officiel n'est pas des plus facile à trouver à cause des sites vautours comme celui-ci mais la démarche se fait rapidement et sans problème. Bref, des parasites

Service eVisa's own website says: "Planning an international trip should be exciting, not stressful." Don't believe it. Our experience was the opposite from start to finish. Application number: 5841cf3a-b5e8-4660-aea0-b15fd92100f4 On 20 July we paid £139 for their advertised 8-hour priority ESTA processing — more than three times the ~$40 the official ESTA website charges. We paid for speed. We got silence. After 12 hours: no communication, no movement on the application. No phone number exists anywhere for this company. The only contact route is a customer portal, so that's what we used — repeatedly, and with increasing urgency. After 14 hours, the application was still stuck at the initial stage. We asked, through that same portal, to cancel it, because it was now useless for our travel dates. That request was ignored completely. By 16 hours - double the time they promised - we had heard nothing at all. Not a single message telling us the deadline would be missed. Not a warning. Not an apology. Nothing. We were left to discover the failure ourselves. Their portal is not fit for purpose. We sent multiple urgent messages through it, and the company now denies ever receiving them. So which is it - is their own system broken, or are they simply pretending our messages don't exist to avoid responsibility? Either answer is unacceptable from a company charging a premium for "priority" service. And here is the part that should genuinely alarm anyone considering using them: they have already admitted, in writing, that they failed to deliver the paid priority service - yet they still claim "work was done" on the application to justify withholding a refund. Ask yourself how "work" can have been done when, after 16 hours, we had received absolutely no progress, no update, and no output of any kind. There is no version of events where silence for double the promised turnaround time counts as fulfilling a paid obligation. This is not a grey area. It is a company that took £139, failed completely, and is now inventing justifications after the fact to keep the money. Instead of refunding us in full, they keep changing their story: First it was about whether "work" had technically been done on the application. Then it became a dispute about which communication channel we'd used - only for them to then deny ever receiving our messages through their own portal. Now they're arguing about whether US authorities might theoretically have approved the ESTA in time anyway - despite them being the ones who failed to process it. None of that is a refund. None of that is an apology. It is a company that sold an 8-hour service, delivered nothing after 16, ignored every attempt we made to cancel or get help, and is now hiding behind a rotating set of excuses - including denying their own portal's message history - to avoid giving our money back. If you're considering this company: don't. Go directly to the official ESTA website. You'll pay a fraction of the price, get a legitimate government service, and avoid the stress, the silence, and the runaround we went through. We are now pursuing this further, including a Section 75 claim with our card provider, and would encourage anyone in the same position to do the same.

Un service d arnaque rare. Premier voyage à l étranger depuis longtemps, bêtement je prends le 1er site pour faire ma demande... Déjà il n a pas clair du tout que ce n est pas un site gouvernemental... Ensuite, les tarifs sont atroces. Et surtout enfin, je n ai aucune nouvelle !!! Pas un mail, pas une confirmation que le dossier est en cours, rien. J envoie plusieurs mails, pas de nouvelles non plus ! A ce stade, c est du vol pur et simple puisqu aucun service n est fournit !

cette société m'a facture 90 € la demande de visa. Ensuite me dit qu'elle est refusée et que je dois repayer. Aucune explication fiable du rejet (j'ai fait d'autres demandes identiques validées)... un cout supplémentaire par rapport au site officiel mais sans service, et même une arnaque en faisant payer plusieurs fois.

not responsive to any email, very expensive, no results, I want my money back not even possible to delete personal details

J'ai payé 139,90€ pour obtenir un visa (demande traitée en 1heure) pour le royaume-unis. Je n'ai reçu qu'un mail au bout de deux jours pour m'informer que ma demande avait été refusée par les autorités britanniques ! Aucun détails, pas d'explications, pas de précisions. J'ai obtenu mon visa en 5 minutes à partir de l'application officielle. Une véritable arnaque malheureusement le site est très bien référencé. Nous sommes des milliers de personnes victimes de cette arnaque et rien ne bouge ! __________ Overpriced and refuses refund despite clear negligence I paid €139.90 for a UK eTA application — the official government fee is only £20 (~€23). The site does not clearly disclose it is an independent third party, not the official UK government service. They claim to "verify" applications before submission, but mine was sent to UK authorities just 14 minutes after payment. It was then rejected for photo non-compliance (background not plain, object visible behind the subject, uneven lighting) — issues that should have been obvious with any real check before submission. After the rejection, they refused any refund, only offering a conditional refund if a second paid application also fails. This does not compensate for the first failed service. Many other reviewers report the same pattern: overcharging, broken cancellation buttons, and blanket refund refusals. This looks like a systematic practice, not an isolated case.

***************************** Here is the request update: Paid £139 for an 8-hour ESTA service — no progress, no timely response, no refund. Application number: 5841cf3a-b5e8-4660-aea0-b15fd92100f4 Service eVisa says this about their" serivces" - "Planning an international trip should be exciting, not stressful" Well... On 20 July, we applied for an ESTA through this company and paid extra for its advertised eight-hour turnaround. The total charge was £139 for a process that normally costs around $40 through the official ESTA website. After 12 hours, there had been no communication and no visible movement on the application. We repeatedly sent urgent messages through the customer portal linked to the application because the company provides no telephone number. We were frantic and had no other way to contact them. After 14 hours, the application was still stuck at the initial stage. We then asked them through the portal to cancel the application because it had become useless for our travel plans. Those messages were never acknowledged. Even now, the company has still not properly addressed the fact that our repeated and urgent portal messages were ignored. The company has since admitted that it failed to meet the paid priority-processing commitment, but it refuses to issue a full refund. Instead, it keeps shifting the explanation. The focus has moved from whether work was supposedly carried out, to which communication channel was used, and now to whether the US authorities might have approved the ESTA in time. None of that changes the central fact: they advertised an eight-hour service, accepted payment for it, failed to deliver it, ignored our urgent messages, and are now relying on different reasons to avoid a full refund. An extremely expensive, stressful and unacceptable experience. I strongly advise travellers to use the official ESTA website instead.

This company is a scam - no services were provided after payment was made. No responses at all.