ServeReviews of serve.com

Avoid at all costs, the worst prepaid card in existence. Will essentially steal your money. This is a scam.

RED FLAG! FRAUD!

I brought a Serve Visa card and put $40 on it September 19, 2025 to use for website I don't want my actual debit card on.....The same day I tried to use it > DECLINED!!!! I read the website they want you to put you to register and use a Social Security Number, THEY MUST BE CRAZY if they think im using my social security number for a pay-as-go card!!! I called and got someone from Indiana who tells me that and I told him yall must be crazy to think someone going to register with SSN from a cheap company. I'm out of $40..DO NOT USE THEY ARE A SCAM OR IF YOU WANT TO GIVE UP YOUR SOCIAL SECURITY NUMBER TO SOME FOREIGN PEOPLE!!! Better Business Bureau need to get involved!!!

Well I called them 3 days ago to have my email updated and they said in 48 hours it would be updated and here it is 72 hours later and they still saying that I have to wait 48 hours for it to be updated they have not done anything I even talk to the supervisor and they are saying the same thing they are useless I would not recommend this bank use to anyone they are not helpful one bit

Terrible, bought a card and they refused to refund me, then they CHARGED me to talk to one of their service members.

Giving it one star because zero isn’t an option. I opened 4 days ago and the money is still pending but they were able to deduct the $9.95 fee. The reloadable Visa cards have immediate funds FYI

Card purchased, couldn't register it, then account drained by Serve.com with monthly fees until cards balance was 25 cents!!! This company is a fraud. They have multiple phone numbers, but only recorded messages. Can't reach a human at all. No email address to write to them about this. Unacceptable .

I bought a Serve prepaid Visa card on July 13, 2024, and just found out they quietly drained the full balance through monthly fees without ever notifying me. I never used the card, and when I called back then to register it, the process was so confusing that I had to call customer service. They told me there was some kind of issue (which I no longer recall) and refused to register the card for me. Now, a year later, the money is gone—and the explanations I’ve gotten from Serve have been wildly inconsistent. First, they told me that monthly fees only apply if the card is registered. But then they told me the card was never registered. When I asked how they could charge fees on an unregistered card, they said the card was automatically considered registered at the time of purchase, which made it eligible for fees. Then they said they charged a $9.95 fee once in July 2024 and didn’t charge again until April 2025—and somehow continued draining the balance after that. None of this was communicated clearly or consistently. Yes, the packaging mentioned a monthly fee—but only in small, easy-to-miss fine print on the back. There was no clear warning that this card would essentially self-destruct through fees if left unused, nor any effort to notify me by email or otherwise that my balance was being eaten away. This card feels like a trap. I never used it, tried to register it and was denied, and they still took every dollar. I strongly advise avoiding Serve. There are better, more transparent prepaid card options out there.