SIV HEIDI HELEN F.
Return of Sensepro product
After I purchase this produkt I found out it is only recommended for people with healty teeth and gums because the vibration from the brush can disturbed tooth implants and crowns. I bought a set of four of them to give as a gift to my friends as well, but we all have crowns or dental implants, so I decided to return the product. Since I haven’t got the product yet, I checked the tracking information to see where it came from, and to my surprise it said it was sent from China. I thought I was buying from a Norwegian company and safe when it came to returns. Reading the return policy’s I am not sure if return is possible since I get confused by the different websites and the different policies they have. The one written in Norwegian seems to give the possibility of return while the one in English on the store sight I am sent to from the order confirmation says some health products can be returned. Sencepro.com says unopened parcels can be returned, so I am confused regarding rules and regulations for return. I have sent a message to Sensepro from the mysensepro.com website as is asked to do if you have questions. I am now waiting for answer from them regarding the possibility to return the product.


