SensabeautyReviews of sensabeauty.com

Kinda of disappointed that i ordered a bottle of Bon9 Greenwich on January 6 and it never shipped so i emailed them asking for an update they said it was a slight delay but they would ship it within the next day or 2 . Then a few days later then send me an email saying they are canceling my order because they dont have the frangrace i ordered, which just baffles me because why would ypu allow me to order it then wait a whole 7 days before you decided you didnt have it or wouldnt be able to fulfill my order. Be careful with sites like this sometimes they have really good prices but then you have to deal with stuff like this . Its almost worth just spending the extra money on a more trusted fragrance discounter. Im giving them 2 stara because at least i got my money back without too much of a hassle otherwise it would be 1

Avoid this seller. Operates out of an apartment in Bal Harbour, shipping repackaged or possibly counterfeit fragrances as “new.” I ordered two items from the same brand: one arrived destroyed, used, and dirty (black marks everywhere, damages to the physical box, peeling security sticker that was caked with years of grime with almost no stick left); the other had only the usual off-price imperfections. Communication from the company was unprofessional and dismissive. Their “solution” was to take back the obviously used product and send another, which is the bare minimum. The exchange process was careless. Even after they caused me to have no gift for my young niece’s birthday, they said the replacement would take a week. That was laughable since the return I mailed back reached them in one business day, yet their replacement—after shipping me something in shocking, very obviously damaged condition—was going to crawl from FL to NY by snail mail. This is not a real retailer. It’s a drop shipper selling off-price, possibly fake goods (many online reviews say they received fragrances they know well but did not match when bought from SENSA). No infrastructure, no accountability, no standards. Many legitimate retailers sell the same products without these issues. Do not shop here.

Fake perfume. wrong weight. smell was off and didn't last. stick on label peeling off........pffffff garbage.

The cologne I recently purchased from Sensa was suspiciously packaged with the cellophane very loose like it had possibly been opened. After removing the cellophane, I opened the box and pulled out the cologne. The cologne smells nothing like the original and either someone swapped this cologne and returned it or it is fake. I am very concerned as the product smells like rubbing alcohol and nothing like Layton Parfums De Marley.

I recently ordered from this website and I am HIGHLY disappointed in the product itself and also the service. I ordered a Bond no. 9 fragrance from Sensa Beauty. I have purchased this fragrance several times in the past so I am familiar with the scent profile; as well as the amazing projection and longevity of the scent. The fragrance that Sensa Beauty sent me smelled identical to Bond however, the scent only lasted less than an hour and had no projection at all. The overall performance of the fragrance from Sensa was weak. So this was clearly a fake bottle. This bottle also didn't have a batch number; which indicates that it specifally came from Bond. I emailed Sensa to express my concerns and demand a refund. They told me they would only give me 75% store credit. Why would I want purchase from this store if now I am aware that they sell fake fragrances?!?!? Since my last email they have totally stopped responding to me in totality. I feel cheated out of my money and scammed. I will also be reporting them to the better business bureau for selling fake fragrances.

Sensa looked like a solid niche buying experience, until I received my order. They only sent 1/2 of my fragrances. The first was great and authentic. The latter was more expensive. After going back and forth, they refused to send me another bottle or a refund for such item. All because I didn’t keep the box? It has been 2 months sad to see it happen I’m out $200+:(