SensabeautyReviews of sensabeauty.com

Response from SensabeautyApr 21, 2026

Hi we apologize for your experience with us. I reviewed this case and refunded your order. This product was returned and received as expected. We have accepted the return and refunded your merchandise.

Response from SensabeautyApr 21, 2026

Please email us at [email protected]

Response from SensabeautyApr 21, 2026

Hi after reviewing your order, we shipped your Bond No 9 Sutton Place and delivered your package on March 27th. Please let us know what was the issue with your order, but it seems like everything went as expected according to all our records. Please email us at [email protected] if you need anything else.

Response from SensabeautyApr 21, 2026

Please send us an email at [email protected] with all your order information so we can get this resolved for you.

Response from SensabeautyFeb 23, 2026

Apologies for the inconvenience. It was an unforeseen issue. Up to this day, we still have not received any package related to that issue. As mentioned, the package might still be delivered, and if you receive it, it's yours, no return required. Again, we apologize for the inconvenience. Sensa Beauty

Response from SensabeautyFeb 4, 2026

Hi Deanna, Sorry for the lack of communication on our side. I saw your order for Byrdeo Bal d'Afrique EDP. I am personally going to hand delivery this to UPS today to ship. We will reach out to you with a tracking number over email. Sorry for any issues with miscommunication. We moved warehouses and somethings fell through the cracks and this is no excuse, but this is not how we normally operate. We trust we can win your trust again. Sorry for this issue. We will also share a courtesy gift in your email.

Response from SensabeautyFeb 4, 2026

Hi I saw you ordered Polo Red EDT. Can you please reach our to our customer service with the details of the issue so we can resolve this ASAP? We are sorry about this experience and hope we can have the chance to fix it. :)