Veron S.
very confused as to why i paid £316…
very confused as to why i paid £316 which only £16 should have been gas fees but now only have £284
Response from SendwyreSep 15, 2021
Hey Veron Thank you for leaving us a review. We’re sorry to hear about the negative experience with fees associated with your transaction. During times of high network activity there can be unusually large network fees associated with cryptocurrency transfers. These mining fees are not set by or paid to Wyre or our wallet partners though we do apologize for any confusion in the messaging prior to initiating your buy. We would love to hear more context about the situation so we can have a better understanding. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, Veron. We look forward to hearing from you so we can get this wrapped up! Kindly, Wyre Support Team