SendwyreReviews of sendwyre.com

Response from SendwyreDec 3, 2021

Hey Kostas, Thanks for leaving Wyre a review! From the information you provided here, I understand you're having trouble locating a book. Wyre is a payment processor and we process the payments for purchases made within our wallet partners like MetaMask, Transak, BRD, Celsius, Gem, BitPay, Exodus, OpenSea, Maker, and OpenNode. While we process transactions that occur through our wallet partners, we don't have any control of the wallet. If you possibly created a purchase for a book using your wallet, you may need to reach out to the company that you created that purchase with. We're happy to check further into any purchases processed through us. If you don't mind could you please reach out to us at [email protected], so we can get a better understanding of the situation? Thank you so much for your patience, Kostas. We hope to hear from you so we can help locate the purchase with you! Kind Regards, Ashley

Response from SendwyreDec 3, 2021

Hi Anders, Thanks for reaching out to Wyre and leaving a review. We hear your concern with possible bugs that you experienced. This is definitely something we would love to hear about so we can have a better understanding. Wyre always looks for where we can improve. If you experienced any loading or bug trouble in an app you were using we also would recommend redownloading the app! If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, Anders. We look forward to hearing from you so we can get this checked into! Kindly, Wyre Support Team

Response from SendwyreDec 3, 2021

Hey there Grunson Jr, Thank you for leaving a review for Wyre. We hear the concern surrounding the charge you're seeing for a failed order. From the information provided here on your experience, this should only be a pending authorization charge from the attempted transaction. Since your transfer failed, this should only be pending and should return within 1-5 business days. Depending on the bank there may be a different time frame for how pending charges are handled. If you're still having any trouble here, please do reach out to us at [email protected], so we can ensure you get taken care of. Thank you for your patience, Grunson Jr. We hope to hear from you so we can help clear up any confusion! Kind Regards, Wyre Support Team

Response from SendwyreNov 17, 2021

Hey Feldman, Thanks for taking a moment to leave a review for us! We’re sorry to hear about the recent negative experience with the fees associated with your transaction. During times of high network activity there can be unusually large network fees associated with cryptocurrency transfers. These mining fees are not set by or paid to Wyre or our wallet partners though we do apologize for any confusion in the messaging prior to initiating your buy. We would love to hear more context about the situation so we can have a better understanding. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, Feldman. We look forward to hearing from you so we can get this wrapped up! Kindly, Wyre Support Team

Response from SendwyreNov 17, 2021

Hi John, Thank you for reaching out and leaving us a review. We’re so sorry to hear about the loading times you experienced with your verification and your failed purchase attempts. We definitely want to hear more context around your experience so we can have a clear understanding. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, John. We look forward to hearing from you so we can get this wrapped up! Kindly, Wyre Support Team

Response from SendwyreNov 17, 2021

Hey Stanislao, Thanks for taking a moment to leave us a review today! We definitely hear your concern regarding the timeframe of your order. For card purchases the processing around Wyre's wallet orders are near-instant, but during times of high blockchain network volume you may see delays of up to a few hours until your transaction is picked up by the network and receives confirmations. We would love to hear more context about the situation so we can have a better understanding. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, Stanislao. We look forward to hearing from you so we can get this wrapped up! Kindly, Wyre Support Team

Response from SendwyreNov 17, 2021

Hey T, Thank you for taking a moment to leave us a review. We’re sorry to hear about the recent negative experience with fees associated with your transaction attempt. It can be concerning waiting for your purchase to arrive. During times of high network activity there can be unusually large network fees associated with cryptocurrency transfers. These mining fees are not set by or paid to Wyre or our wallet partners though we do apologize for any confusion in the messaging prior to initiating your buy. We would love to hear more context about the situation so we can have a better understanding. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, T. We definitely look forward to hearing from you so we can get this wrapped up! Kindly, Wyre Support Team

Response from SendwyreNov 17, 2021

Hey Pugnaful, Thank you for reaching out and leaving us a review! We’re sorry to hear about the recent negative experience with your transaction. It would definitely be concerning not to see your purchase delivered. We would love to hear more context about the situation so we can have a better understanding. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, Pugnaful. We look forward to hearing from you so we can get this wrapped up! Kindly, Wyre Support Team