SendwyreReviews of sendwyre.com

Response from SendwyreJan 12, 2022

Hi Henry, We appreciate the review you left for Wyre. We hope your day is going well. We're so sorry to hear that you were having trouble with your purchase attempts. This is something we definitely want to hear more about so we can assist you in your order attempt. Once we gain an understanding on what's occurring we're sure we can assist you further! If you don't mind, could you please reach out to us at [email protected], so we can get this all wrapped up for you? We hope you enjoy the rest of your week, Henry! Kindly, Wyre Support Team.

Response from SendwyreJan 12, 2022

Hey Alia, Thank you for leaving a review for Wyre. We hope your day is going great! Our Higher Limits verification is processed through a Third Party called SumSub. Apologies if you were having trouble with the application process. We want to do what we can to assist you in this process. Typically if there are errors or loading timeouts it may be due to cache and cookies needing to be cleared out. Please be sure that the application process is created on a desktop and not a mobile device. If your ID was having trouble processing through there are a few things that could cause trouble with the picture quality. We would be happy to provide some additional information and check on this with you. If you don't mind, could you please send us a message at [email protected], so we can get this wrapped up for you? Thank you Alia! We hope you enjoy the rest of your week. Kindly, Wyre Support Team.

Response from SendwyreJan 12, 2022

Hey Locky, We appreciate that you took a moment to leave a review for Wyre. It sounds like you didn't receive a response from the explaination you provided here. We're so sorry if any response was lost. From what we can see the inquiry was sent a response. We're more than happy to double check into this for you. We will check on any pending responses and get an email to you from our team in the next 24 hours. We look forward to getting you taken care of, Locky! We hope you enjoy the rest of your week! You should receive an update from our team soon. Kindly, Wyre Support Team

Response from SendwyreJan 12, 2022

Hi there, Thanks for taking a moment to leave a review for Wyre. We're sorry to hear that you've been running into trouble with higher limits. We would be more than happy to check over this with you so we can understand what's occurring. Our users being able to access their Higher Limits is important to us. If you don't mind, could you please reach out to us at [email protected], so we can investigate this for you? Thanks for the patience here. We hope to hear from you soon. Enjoy your week! Kindly, Wyre Support Team.

Response from SendwyreJan 20, 2022

Hi Patrick, Thanks for taking a moment to leave a review of Sendwyre.com. We're so sorry to hear about the negative experience you had with your Ethereum purchase. We definitely want to get this issue resolved for you and gain a better understanding. This isn't the experience we want our Users to have. We found that the transfer was stuck and after our team worked on this issue the ETH was delivered to your wallet on 07/22. You can see the transfer in your wallet history on Etherscan.io. If you're still having any trouble here, please feel free to reach out to our team at [email protected]. Enjoy your day, Patrick. Kindly, Wyre Support Team.

Response from SendwyreJan 10, 2022

Hey Carlos, Thanks for leaving Wyre a review! We're sorry to hear about the confusion on the location of your funds. For Wallet Orders, these are typically instant but can be delayed due to high network activity. If you purchased through ACH these transfers can take up to 5 business days to deliver. This is due to relying on the banking system. If you're still not seeing your purchase, we definitely want to look into this furher with you. If you can, please reach out to us at [email protected], so we can get you taken care of. We hope to hear from you soon, Carlos. Enjoy your Monday! Kindly, Wyre Support Team.

Response from SendwyreJan 10, 2022

Hey MM, Thanks for taking a moment to leave Wyre a review. We’re sorry to hear about the negative experience on your recent purchase attempt. We’re happy to go over this with the information we have here. When you’re purchasing cryptocurrency from a service like Wyre this isn’t a transaction with a buy/sell order book. The exchange rate you’ll receive is calculated using a mid-market rate from a conglomerate of exchanges. This exchange rate may not always be equal to the exchange rate that is showing within your wallet or on a service like Etherscan. You can see the exact exchange rate for your transaction at the time of confirmation. It’s important to remember that you are purchasing an amount of Ethereum and not an amount of USD. The amount of ETH shown on your confirmation screen will be the amount of ETH you receive. If you would like to purchase using an exact exchange rate, you would need to use a cryptocurrency exchange service with a buy/sell order book that allows you to set limit orders. Limit orders allow you to buy/sell at a specified rate. We’re happy to check into this further with to clear up any misscommunciation. If you could, please send us a request at [email protected], so we can be sure you’re taken care of? Thank you for reaching out, MM! Kind Regards, Wyre Support Team.

Response from SendwyreJan 3, 2022

Hey Piro, Thanks for leaving Wyre a review! We hope you're enjoying your Monday. We're so sorry to hear about the confusion on your recent purchase. It sounds like the purchase was sent to a different wallet. We're happy to review the purchase with you so we can clear up the misscommunication. We want to assure you that we send the Crypto to the wallet provided to us and that is confirmed on the confirmation screen. If you don't mind, could you please send us a request at [email protected], so we can be sure you're fully taken care of? Thank you for the patience you've had here, Piro. We hope to hear from you soon. Kindly, Wyre Support Team.