SendwyreReviews of sendwyre.com

Response from SendwyreApr 8, 2022

Hey KJ, Thank you for the review of Sendwyre.com. We're sorry to hear you ran into issues with your Avalanche purchase. Our team will gladly help check into your purchase with you! We want to be sure to confirm the status of the purchase and the location of your funds. Could you please send our team a request at [email protected], so we can get you taken care of? We hope to hear from you soon, KJ! Kindly, Wyre Support Team

Response from SendwyreApr 8, 2022

Hey David, Thank you for your review of Sendwyre.com. We definitely understand the frustration concerning the fees you experienced on your purchase. Please note card transaction are subject to a minimum $5 fee, which you encountered here. Users should see fee disclosures during checkout on the screen before confirmation. We apologize for any confusion. I see you mentioned you were hoping to hear from our team regarding this. I do not see a ticket tied to your name in our system currently. Could you please reach out to us at [email protected]? We’re happy to follow up on this with you further and clear up any miscommunication. Thank you for your patience here, David. We look forward to hearing from you soon. Best Regards, Wyre Support Team

Response from SendwyreApr 12, 2022

Hey Dale, Thank you for reviewing Sendwyre.com. We're sorry to hear about your experience with unauthorized activity tied to your bank account. Wyre takes strict measures to prevent unauthorized transactions wherever possible. I located the ticket you were communicating back and forth to our team through. I apologize for the delay and that this has been a difficult user experience for you. I followed up on this request and can confirm the Wyre account under question is now closed. If you have any questions surrounding this closure, please send a message to [email protected] and we're happy to connect further. Thank you for your patience here, Dale, and have a great rest of your day. Kindly, Wyre Support Team

Response from SendwyreMar 3, 2022

Hi Bruser, Thank you for leaving Sendwyre.com a review! We’re sorry to hear about the recent negative experience with the exchange on your transaction attempt. This amount may have something to do with the fees on your transaction. During times of high network activity, there can be unusually large network fees associated with cryptocurrency transfers. These mining fees are not set by or paid to Wyre or our wallet partners though we do apologize for any confusion in the messaging prior to initiating your buy. We'd love to hear more context about the situation so we can have a better understanding. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, Bruser. We look forward to hearing from you so we can get this wrapped up! Kindly, Wyre Support Team

Response from SendwyreMar 3, 2022

Hey there, Thank you for leaving a review for Sendwyre.com. We're so sorry to hear that your experience with the fees on your purchase was a negative one. During times of high network activity, there can be unusually large network fees associated with cryptocurrency transfers. These mining fees are not set by or paid to Wyre or our wallet partners though we do apologize for any confusion in the messaging prior to initiating your buy. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? We hope that you enjoy the rest of your day. We're looking forward to hearing from you! Kindly, Wyre Support Team

Response from SendwyreMar 3, 2022

Hi Gary, Thank you for taking a moment to leave Sendwyre.com a review. We’re sorry to hear about the recent negative experience with fees on your transaction attempt. During times of high network activity, there can be unusually large network fees associated with cryptocurrency transfers. These mining fees are not set by or paid to Wyre or our wallet partners though we do apologize for any confusion in the messaging prior to initiating your buy. We would love to hear more context about the situation so we can have a better understanding. We’re happy to check into this with you and clear up any miscommunication. If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of? Thank you for your patience here, Gary. We look forward to hearing from you so we can get this wrapped up! Best Regards, Wyre Support Team

Response from SendwyreFeb 22, 2022

Hey Douglas, Thank you for your review of Sendwyre.com. We definitely hear your frustration regarding the delivery times on your purchases. We'd love to investigate this further with you. For ACH transfers these can typically take up to 5 business days to complete. If you created a transfer with a purchase from a debit/credit card these should complete within a few minutes. We'd love to check into this and clear up any confusion. If you don't mind, could you send our team a message at [email protected], so we can ensure you're taken care of? We hope to hear from you soon, Douglas. Enjoy the rest of your week! Kind Regards, Wyre Support Team.

Response from SendwyreFeb 21, 2022

Hey Guiselle, Thank you for your review of Sendwyre.com. We're sorry to hear that the transaction you attempted didn't succeed. We definitely hear your frustration with the failure message not providing more specifics. Our team would love to hear more about your experience so we can clear up any confusion. If you don't mind, could you please reach out to our team at [email protected], so we can ensure you're taken care of? We do hope to hear from you soon Guiselle. Enjoy the rest of your week! Best, Wyre Support Team.