Wyre is a financial technology company that builds payments infrastructure for crypto. We provide world-class Payment APIs, providing secure access to the most inclusive and open monetary infrastructure in the world. We leverage blockchain technology to build the fastest and most cost effective payment solution for your business. Wyre is the catalyst you have been looking for building your application/business. From accepting card payments to sending global payouts, our APIs help you launch in hours, not months.
Sendwyre (sendwyre.com) has 828 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
sendwyre.com
Website
sendwyre.com
Category
Administration & Services
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: November 2023.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi Robert,
Thank you so much for taking the time in leaving a review for Sendwyre.com.
We're sorry to hear about the negative experience that you had with our services. We want to hear more about this experience so we can have a clear understanding of it. We definitely would also want to do everything that we can to assist you with your transactions and resolve any confusion.
If you don’t mind, could you please reach out to us at [email protected], so we can be sure you’re taken care of?
Thank you for your patience here. We look forward to hearing from you so we can get this all wrapped up!
Best Regards,
Wyre Support Team.
BP
Brian P.
Fees
No explanation of fees or confirmation before purchase. Will never use again on principle.
Response from SendwyreMay 10, 2022
Hi Brian,
Thanks for taking your time in leaving a review for Sendwyre.com
We're sorry to hear about your experiences with our services such as there are no explanation of fees or even confirmation before the purchase. We want to hear more context around your experience so we can have a clear understanding about we're unable to see any explanation or confirmation about your transaction. We’re happy to check into this with you and clear up any miscommunication.
If you don’t mind, could you please reach out to us at [email protected], so we can ensure you’re taken care of?
Thank you for your patience here, Brian. We look forward to hearing from you so we can get this wrapped up!
Kindly,
Wyre Support Team.
AT
A-TrustPilot-Reviewer
Don't Waste Your Time!
In my opinion I'd Immediately tell you Don't sign up with SendWyre and do not register through any company that partners with them.
4 Day Long Verification Waste Of Time.
For many years I have ran and operated my domain registration and phone services.
I found and downloaded a phone app called Edge App that allows trading and buying of cryptourrency.
The application looks pretty fancy but before I put any crypto on it, I want to ensure that I have full functionality and so began the attempts of linking a bank account for buying and selling, of which needs verification. The Edge App is partnered with SendWyre for this task.
During the verification it requsts an email address. and so I quickly created a new email address just for this account of SendWyre@Enot*******
Resuming the verification it took in my name and address information, the email verification of which was successful, the front and back identification photo of which was successful and the bank account addition and verification of which was successful.
Upon the last verification step of verifying your phone number it has you input your phone number and wants to send a text to your phone. I pressed send and it didn't send me anything. I waited,, n,, waited, nothing. It doesn't have a resend text button.. I restarted the verification and as before it was all successful up until the last step of telephone number ownership verification, displaying the message of unfortunately we are having trouble verifying your identity, please contact sendwire support.
I exited all of it and emailed the Edge.app support explaining my problem.
After a little while in my email I received a non-return address email message from sendwyre stating the reason of the verification process failing was because their phone provider can't connect to nor accept VOIP numbers.
The message:
"Personal Details - Only mobile numbers are supported."
I run my own telephone company services and have almost 22 Years, they want me to just run out and pay some trash telephone company for services just to pass their phone verification? I Don't Think So!
They listed a contact number in the message about the error and so I called it. The man on the phone said he couldn't personally help me but would forward my issue onwards to someone whom could at sendwyre.
The next day, I received an Insulting email from sendwyre support saying:
"Use a mobile phone number that is in good standing, not a burner type phone."
Like As If I'd EVER Had A Late Bill Not Paid and I Being Some Type Of Bum, and Or As If I Was Some Type Of Meth Head On Welfare Buying Some Gas Station Rack Beanie Phone else Using A HandOut Government Phone!!!
Anyway, she then asked for any screenshots or error messages I received so she could try to find a work around to my problem.
I Still 'Kindly replied' back, even making light of her phone type comments to her, re-explainiing what the problem is and with phone verification through sendwire to use the Edge.App issue.
In her next message she said she couldn't personally help me but would forward my issue onwards to someone whom could at sendwyre.
Later that day I received a new message from another completely different person though instead of addressing the "Phone Verification Problem" or anything about it, the message goes backwards to something unrelated and asking me to Re-Upload my ID I'd already successfully completed multiple times before!
The email supplied a link to RE-Upload my ID. I went to the link, got my ID ready and clicked Send but their website box said:
"Connection lost please try again"..
I tried again real fast and of course same error message, "Connection lost please try again".. I try a different browser and go through all the crap again and of course,,,, "Connection lost please try again".. I use a Different Computer and 3 Different Browsers with all the same results of "Connection lost please try again"..
I waited an hour or so and tried again with the same time waste.
Then, today, I received a message saying that "They're Still Waiting" for me to do the ID Upload! I tried again with the same error "Connection lost please try again" b.s. and I give up.
I Changed Bank Access Credentials so they no longer have access.
The ID isn't even the issue and it's angered me, being "Insulted In Different Ways".
As well, If I were a malicious person, attempting to do something wrong registering with Edge.app through sendwyre with all of this trouble, wouldn't I be Pretty Stupid!?
I've made several requests for them to just simply text my phone or call it so this could be done. Duhhhh.
With ALL Of The Others like Coinbase, No Verification Problems, only the one that has a phone provider limited in up to date connection types is sendwyre.
Use Any Other Program and stay away from sendwyre and affiliates.
Response from SendwyreApr 7, 2022
Hey Paul,
Thank you for leaving Sendwyre.com a review!
We’re sorry to hear about the experience you're having during the verification process. We take security seriously and want to make sure everyone feels safe and secure when using Wyre. I found the ticket you've been communicating back and forth to our team through and understand you are awaiting a reply. I apologize for the delay and that this has been a difficult user experience for you. I have escalated your ticket and confirmed a reply has been sent out to you! If you have any questions, please reply directly to the ticket or send a message to [email protected] and we'll ensure you're taken care of.
Thank you for your patience here, Paul, and have a great rest of your day.
Kindly,
Wyre Support Team
CC
Cristian C.
I can’t move my money
I’m trying to send my money and I can’t don’t have a way to take my money out
Response from SendwyreMay 6, 2022
Hi Cristian,
Thanks for taking your time to leave a review for Sendwyre.com.
Sorry to hear about the negative experience that you had with sending and taking your money out. We definitely want to hear more about your experience so we can have a clear understanding of it. We also want to do everything we can to help assist you with your transaction and resolve any confusion.
If you don’t mind, could you please reach out to us at [email protected], so we can be sure you’re taken care of?
Thank you for your patience here Cristian. We look forward to hearing from you so we can get this all wrapped up!
Best Regards,
Wyre Support Team.
KN
KnightNight
Scam I never got my crypto
Scam I never got my crypto
Response from SendwyreMay 4, 2022
Hi there,
Thank you for taking your time to leave a review for Sendwyre.com.
We're sorry to hear about the negative experience that you had with our services and wasn't able to receive the crypto that was purchase. We definitely want to hear more about your experience and to have a clear understanding about it. We also want to do everything that we can to assist you with your transaction and resolve this confusion.
If you don't mind, could you please reach us out a [email protected], to be to investigate and assist you further with this concern.
Thanks for your patience here. We look forward hearing from you so we can get this all wrapped up!
Kind Regards,
Wyre Support Team.
VI
Visitor
The staff weren't helpful
The staff weren't helpful and sent the exact same generic responses. It was sort of like they copied and pasted the same responses via email and in chat. It made it seem like the staff had better things to do and weren't interested in answering my messages. Will not ecommend wyre at all.
Response from SendwyreMay 4, 2022
Hi there,
Thank you for taking the time to leave a review for SendWyre.com
We're sorry to hear about the experience that you had with our service. We definitely want to hear more about it further and to have a clear understanding about your concern. If you don’t mind, could you please reach out to us at [email protected], so we can be sure you’re taken care of?
Thank you for your patience here. We look forward to hearing from you so we can get this all wrapped up!
Best Regards,
Wyre Support Team.
LO
LLESSUR OF T.
Couldn’t get a transaction to go thru…
Couldn’t get a transaction to go thru via ACH route. Would say declined or transaction failed but would not tell me why specifically. You guys would give some reasons why it could fail. So, I went over the check list and trying a few things that seemed to be relevant but not for sure bc reason for my particular issue wasn’t given.
Response from SendwyreApr 11, 2022
Hey there,
Thanks for taking a moment to leave a review for Sendwyre.com.
We’re sorry to hear about the negative experience that you had with ACH transactions. We want to hear more about your experience so we can have a clear understanding of it. We also want to do everything we can to help assist you with your transaction and resolve any confusion.
If you don’t mind, could you please reach out to us at [email protected], so we can be sure you’re taken care of?
Thank you for your patience here. We look forward to hearing from you so we can get this all wrapped up!
Best Regards,
Wyre Support Team.
JE
Jessica
It is bad because you never ask ask…
It is bad because you never ask ask other person about how person steal my information and it is fake. I never use inverted in my life. You need ask that person how find information. Someone use iPhone 13. I am not happy that someone use my personal information. I will report police at that person.
Response from SendwyreApr 22, 2022
Hey Jessica,
Thank you for taking a moment to leave a review for Sendwyre.com.
We’re sorry to hear about the negative experience that you had with someone using your information for fraudulent purposes. We definitely want to hear more about your experience so we can have a clear understanding of it. We also want to do everything we can to help assist you with your transaction and resolve any confusion.
If you don’t mind, could you please reach out to us at [email protected], so we can be sure you’re taken care of?
Thank you for your patience here, Jessica. We look forward to hearing from you so we can get this all wrapped up!
Best Regards,
Wyre Support Team.