Heirloom Video BooksReviews of sendheirloom.com

I would absolutely recommend Sendheirloom. The product works great. Recently my mother received this product as a gift from her grandchildren, but misplaced the charging cable. I emailed them simply for the information on the type of cable they used, so I could replace it. Instead they emailed me back immediately offering to replace it for free. Within a week they had sent me 2 free charging cables, and my mom was able to rewatch her memories on the device.

I recently purchased a heirloom video books as a farewell gift for my friend moving aboard and I couldn’t be more impressed with both the product and service. The video book was beautifully crafted and the ability to include video clips made of an unforgettable gift. My friend was speechless and deeply touched by the personalized videos. What truly sets Heirloom apart is their outstanding customer service. After my son accidentally smudged a note, I reached out to see if they can send a replacement. Randee responded promptly and sent a new note, ensuring that the gift was perfect. I highly recommend heirloom video for anyone looking for a unique and heartfelt gift. The quality of the memory book and exceptional customer service have earned them a loyal customer in me.

I ordered a video book for my mom for Mother’s Day. The ordering process was pretty easy and loading the content instructions were easy to understand. Randee was super helpful every time I call for customer support and even offered something special to do for mom. My mom loved it and her eyes got watery, she’s rarely shows emotion so I know it worked.

I am so impressed with this product and the company! I ordered the heirloom book for my daughter-in-law’s first Mother’s Day gift. I’m 67 yrs old and only somewhat computer literate, but thought I knew enough to manage this project. It would have helped if a read the directions first! I called the toll free number for help and was pleasantly surprised when one of the owners answered my call! How impressive is that??? We had a very nice conversation and she was absolutely wonderful and so patient ! This is an awesome product and a great gift idea. My daughter-in-law loved this gift and I plan on purchasing more of these books to give as gifts. What a creative concept! This is a small family business that focuses on customer service and satisfaction. I was extremely satisfied and impressed with the product and company! Thank you Randee!

I was hesitant to try to put a video book together but the simplicity of the website and AMAZING customer service made this process very easy. I cannot stress how helpful they were in working me through step by step and the finished product was priceless!! I would recommend Heirloom to anyone, amazing product and company!

The product was exactly as described which was a huge relief. The communication with the seller was fast and honest. I inquired about the time to delivery as I had a dead line and they made sure I received the package with plenty of days to spare.

I emailed company and got a call immediately. Customer rep walked me thru my issue and then went above and beyond to explain different features about the video book

It was a pleasure to work with Randee, who provided me the best assistance I’ve ever gotten online. The time, effort, patience, and attention to detail I received was amazing. I really out Randee to work by adding extra photos, struggling with downloading a new song, achieving specific requests, and all the annoying questions possible. Randee has the patience, manners, and knowledge of how customer service should be. The video book will be a special gift for my beautiful mother, and I have the Heirloom team to thank for that. I would definitely purchase from them again as a returning happy customer.