Heirloom Video BooksReviews of sendheirloom.com

I ordered 3 video books for presents of our first family Disney Cruise. They were easy to create, arrived quickly, and were beautiful. I was a bit disappointed in the volume of the song on the books and reached out to Alyssa. She took the time to re-download my song and video and showed me how to remove the original song and upload the newer one. I can't say how happy I am with these and this company. Heirloom Videos is the real deal.

I am so impressed with Heirloom Video Books customer service! I was gifted a book for Christmas but unfortunately lost the charger. Alyssa responded to my email right away and sent me a new charger free of charge so that my 2 year old son could use his book. It is so nice to have him enjoy home videos on the book rather than being glued to a tablet or iPhone. The product and customer service is top notch and I highly recommend! It is a great gift and keepsake

I purchased an Heirloom video book last Christmas as an e-gift for my son and daughter-in-law. I needed to reach out to customer service to help locate their redemption code which had likely been misplaced and Alyssa was outstanding! She was genuinely helpful and thorough in resolving this minor issue so that my son and daughter-in-law can finally complete their video book! Thank you Alyssa! Great company where the customer comes first!

I purchased a video book from Heirloom as a wedding gift for my niece. It is a truly unique gift as they will be able to enjoy special video clips and photos from their wedding day conveniently and whenever they want. It was super easy to load! However, I did have to contact customer service to get started (I had deleted loading instructions by mistake). A Customer Service representative (Alyssa) contacted me within 24 hours to get me started, and she followed up to ensure I had everything I needed. This is a 5-star rating because of my experience with both the product and customer service. I will definitely purchase more products from this company!

Here are two reasons to consider ordering an Heirloom video book: 1. Building the book is easy. They have a very friendly and simple drag and drop user interface that guides you through the process. 2. Their customer service is world-class. They were responsive, attentive and professional every step of the process . My questions were always answered and my situation was handled with respect and diligence. If you’re thinking about a unique gift of memories, consider Heirloom. Creating a book really is efficient and their interface really does guide you all the way through the process. The end product is a unique expression of care and love for the individual you plan to give it to.

Alyssa really helped me bring this album to life. She helped me so much! She was always helpful and quick to respond! I was always notified when there was update, which is so nice! This company was awesome and easy to work and connect with. Thank you for this wonderful memory!!!

They had amazing customer service. The best I had !!! They understood I needed this for a gift in a short period of time and made sure to start working on it quick to ensure I get it. They even expedited the delivery for me. The quality of the book seems amazing and just an amazing gift. It is also very affordable and worth the price!

Very easy to upload the content I wanted to the book!! Straight forward, user friendly website. Made it so simple to upload video/music etc. Really like the preview option to check the book before ordering! Customer service answered all my questions immediately. They helped ensure I was fully satisfied with the books I received. Plan to order again in the future for other projects! 10/10