Send FlowersReviews of sendflowers.com

Don't buy from them, Customer service is terrible, don't spend time and most important waste a special moment waiting for this company to fulfill it . It won't happened , they simply don't care, but they'll charge you the same day. Good Luck getting your money back!!

This Day is one i will not forget. Its my mothers birthday and sendflowers.com dropped the ball and ruined my day and my mothers 66th birthday. I am devasted as it is during covid19 we suffered so much. So to have a company take the small amount of money i have and just act like it did mot matter and not deliver my mothers birthday flowers breaks my spirit. The young lady sent me a refund which will be delivered back to my account but how does that help. I want Michael Chapin as CEO to fix these problems so no one else has to experience this hurt. Dont take so many orders if your staff cant deliver them. If its so easy to take my money that i work hard for then you should that easily as well get my order to my mom. Not fair so hurt. To the customer service lady who tried to help me thank you. I want a letter of apology to go to my mother. Sendflowers.com Your Wrong.

I will never order from Send Flower again. What I ordered was nothing what my mom got. My Grandfather passed away a month ago and her brother passed away yesterday. I paid $90 just to find out that its my fault because I wanted it in one day delivery so the figure the arrangement had is different than what I paid for. The guy assisting me said the best he could do was 30% back on my card. We will see if that happens since I see people never got their money back. Satisfaction Guaranteed is a lie.

It was my mom's birthday and when they delivered it, it was nearly 5:30 and we were headed out to dinner to celebrate her special day and they showed up as we are pulling out the driveway and when they handed me the flowers the vase had just broke and water was pouring out. They said they could send someone else out with a new vase but it was already 5:30 and then they said if Im in the area I could just pick one up at their shop. I mean really? So I presented my mom with flowers in a broken vase. Luckily she had another vase but damn I mean it was her birthday and I paid nearly $70.00 for those flowers to be delivered correctly with water and a vase. Very disappointing.

Don’t expect to receive what you see on the Sendflowers.com website. The customer service representative actually told me not to expect too much when trying to get the delivered flowers replaced. What I ordered and what was received are two different things. They would not let me send a photo of what I received for comparison. They fall on their flower substitution policy to explain the difference. The 100% satisfaction guarantee is baloney too. Save you money and stay away from Sendflowers. Com.

Send Flowers, I am very displeased with this service. Not only was the order NEVER delivered, but even upon my sister (the person who this package was meant for) called to inquire and was informed that the package was destroyed and that I can expect a refund. I AM YET TO SEE ANY REFUND. This is upsetting on so many levels: 1. this confirmation of delivery was a LIE and the delivery never happened. 2. Had I not asked my sister "how she liked my gift?" I would have NEVER found out that the delivery NEVER truly happened. 3. The Associate S### was RUDE to my sister (who was just discharged from the hospital with serious care instructions and pregnant). This man informed my sister to expect a refund, and that NEVER happened. 4. I NEVER received an acknowledgment of this serious mistake nor did I receive and apology. 5. Over a week later I NEVER got a refund nor an acknowledgement of this VERY BAD SERVICE. I will be rating this 0 on yelp and google review and writing a review of this terrible dishonorable service. This is unacceptable. I am owed a refund and an apology. My sister is owed an apology for her troubles of having to communicate on my behalf as I ordered this over seas half way across the world thinking I was helping support her emotionally in a very hard time. I have NO GOOD things to say. SUPER disappointed and disheartened. Fajir :(

Recipients DO NOT receive the flower arrangement pictured! I’m so upset. I paid over $100.00 and my mom received a whole bunch of greenery! It is not 100% satisfaction guaranteed! I called and all they offered was $14 refund. Never again! I wish I could Post a picture on here, it’s ridiculous.

Very disappointed with this company! I had ordered flowers, chocolates and a balloon for my sister who lives far from me, to be delivered on her birthday. They called me an hour before they were supposed to be delivered saying that they didnt have that arrangement available. The woman I talked to on the phone said they could send a replacement if i agreed. I asked what kind of flowers they were going to send and she couldnt give me an answer, and put me on hold for like 10 mins. She kept pushing for me to agree to a replacement arrangement and I wouldnt agree if she couldnt tell me what kind of flowers they were going to send, such a SCAM! the arrangment i wanted was 97$ and they prob would have sent carnations if i just blindly said yes. Very rude and unprofessional, especially to call an hour before. They couldnt tell me they didnt have it that morning or the day before when i had originally ordered.Im so pissed. They did give me a refund but this company sucks!!!!