Send FlowersReviews of sendflowers.com

Do not waste your time with these people. The absolute worst company I have ever dealt with for flower delivery. Took my money and missed the delivery date. Promised for the next day, didnt deliver it then either. I finally put my foot down and demanded a refund. Should have read Trustpilot BEFORE placing the order. If its important.... dont trust it to these guys.

I wish I had been smart enough to read the reviews for sendflowers.com before I placed my order. I have never come in contact with such an incompetent company. I was promised a delivery of balloons by 3pm. At 8pm they were unable to let me know whether the balloons had been delivered which meant they had not been delivered. The attitude of the people on the phone was insincere probably because they are used to getting so many complaints from customers. I have learned my lesson, always read reviews before dealing with a company.

Full disclosure: I’ve used sendflowers before and had a good experience but after today’s disaster, I will not be using again. I placed an order for 16 long stem PINK roses a week ago to be delivered today. I hoped that since I ordered way in advance they would a) be able to supply what I ordered b) deliver nice and early in the day. The order arrived at 4pm. It was RED roses and looks like there’s about 10-12 in the bouquet. I contacted customer service who in fairness responded quickly and said they would arrange an exchange for the correct flowers. The store they used rang my girlfriend and told her they could only exchange them TOMORROW and she will need to be in between 1pm and 3pm. This completely defeats the object of sending anniversary flowers if you can’t resolve your own mess on the day of the anniversary. Fixing this mess the day after is useless when the anniversary was the day before. Had they been delivered earlier, there may have been scope to fix this. Im also slightly concerned that the store are taking the wrong flowers back to possibly re-sell in the middle of the covid epidemic. I emailed the customer service team to explain that I was unhappy with everything and they told me they would be delivered today. So now I’m getting mixed messages from the store and sendflowers. One is saying delivered today, one tomorrow. Can’t get a straight answer. The whole thing is a disaster and not worth the hassle. Avoid this company! Try and find a local florist instead. Edit: Amended to 1 star. Would be less if I could. Promised they would resolve it the next day. Didn’t receive the replacement order aka what I ordered. Girlfriend contacted the florist who then lied to her and said they were out for delivery but VERY vague about it. Sendflowers just send generic email responses. It’s like talking to a brick wall. DO NOT USE THIS COMPANY!

I have never being embarrassed like today, flower I chose for my sisters birthday is nothing I ordered. Luck like from £1 shops. Shame on you sendflowers.com I expected like in GB but so disappointed 👎

Failed to deliver on day it was promised. Ruined the occasion.

I have never been so embarrassed by flowers that I have sent! I wish I had read the reviews before hand. The flowers look nothing like the picture. And I sent them to my very ill 15-year-old niece for her birthday. I’m so upset that I could cry!!! Don’t do it!!!!

I ordered a basket of plants worth 65$ and received a small basket of flowers. I called to get the order fixed the came and took the flowers and gave me another small basket of two plants. Terrible service

After wasting lot of time I receive this message Unfortunately, our florists in the recipients area do not have the item that you requested. Please don't trust this company.