Dee C.
DO NOT USE
DO NOT USE. I spent forever searching online for a florist who could deliver a simple plant to a funeral home before a funeral service the next day. SendFlowers said I could have a same day delivery if I ordered by 3 p.m. local time. I ordered a simple mums plant, paying an extra $2.99 for same day. A little while after my order, I received an email notification that my order could not be delivered until the next day. I replied astounded that no florist in the area could manage a simple pot of mums that day and asked if they could be delivered before 9 a.m. the following day to the funeral home so that the mums could be taken by the funeral home to only memorial service at graveside being held at 11 a.m. I was assured that before 9 a.m. to the funeral home would occur and that I would receive an email notification when delivered. Only positive point: I was refunded the same day delivery fee of $2.99 after I pointed out to customer service. By 1:30 the next day, I had not received an email confirmation of delivery so emailed customer service. I received an email about 2:30 saying the mums had been delivered, with no time given, so I contacted Customer Service again. My mums were delivered to the funeral home at 2:30, 3.5 hours after the memorial service and after the family had any reason to ever go to the funeral home. I paid $70 for a container of mums I could've gotten at the grocery store for less than $8, which did not make it to the memorial service where all family members would be gathered and could see the mums, and I guess will require a family member to make a trip to the funeral home to pick them up. I wish I had searched for reviews of SendFlowers before using. Never again!!!
