Send FlowersReviews of sendflowers.com

I ordered flowers for my niece who was in the hospital and scheduled them to be delivered the next day. Three days went by and I didn't hear anything from my niece, so I checked on the order. There was no link to check online so I called customer service. The first girl checked and then told me she would need to transfer me. The second rep told me they had had a lot of orders & it hadn't been delivered - but they would try to deliver it the next day. TOTALLY unacceptable in my opinion. My niece was in a lot of pain and I was trying to do something to cheer her up. PLUS, what if she had already been discharged by the time they got around to delivering? The flowers arrived the next day and my sister sent a pic. I had paid for the premium bouquet and the actual flowers were not at the same standard at all.

The flowers looked nothing like on the picture. Much smaller and not worth the money. Plus lots of fees. Avoid!

I placed two orders. One to be delivered today, and one tomorrow. It's 7 pm at the delivery location. No order delivered. I had even paid extra for it to be delivered today. I called support and got India. They couldn't type my phone number, email, or name even though I spelled them 7-8 times slowly. I had to escalate to a supervisor, who called the shop and it was closed. No order delivered. Then I came here and saw all the 1 star reviews and knew this lousy experience is the norm for this company. Never again. Horrible experience all around. Update: on the 9th I got an email saying the order was delivered, but the whole day came and went and the order still wasn't delivered. Customer service said it was because it's a Saturday. Okay, so why did customer service promise a Saturday delivery when they don't deliver on weekends, and why send an email saying it was delivered? So, today, the 11th it's supposed to be delivered by noon. It's 11:37 am. Wanna bet nothing happens? Last Update: Contacted Debra Picard by phone at 860-701-4129 and was told that no promise of a delivery window should have been made by customer service. She also said she never heard of Trust Pilot (lol) and I told her that 92% of users had issues with Send Flowers and to come read our reviews. So at 2 pm today they made an attempt to deliver and left them on the porch. Too much work to get flowers sent.

I placed an order in the morning of balloons and a small generic teddy bear to cheer up my sick granddaughter. At 5:45 p.m. on a live chat or I was inquiring as to the method of delivery I was informed the company could not find a local florist to fulfill my order. This was extremely disappointing that nobody informed me. Had I known around noon I would've found a local company to order direct.

I ordered two arrangements for my wife’s birthday. One was a plant and the other was supposed to look like a birthday cake. The plant never showed up, but they sent a confirmation that it was and the birthday cake looked anything but. While I understand their “slight substitutions” stipulation, they should at least make it look similar to a cake, which it did not. If I had wanted a bunch of flowers for her I would have ordered that. I thought the flower cake was a nice idea. Will never order from these people again. They should demand more from the florists they send their orders to.

They don't know how to take an order properly and make promisesthat are not kept

The flowers I ordered were never delivered. Their customer service is horrible and impossible to understand what it is they are saying. I can only hope they figured out how to do a refund properly but I’m not holding out hope for that. They are a damn joke!!!

Please see email to them below. Their response? We gave you a refund. No apology. First let me say if I am writing a complaint email it is deserved. I give a lot of grace. I ordered for my 79-year-old mother who is alone and doesn't have much to look forward to flowers and chocolate for Valentine's Day. She told me when she opened the door her flowers were upright (not tipped over) on her porch. She picked it up and the water from the flowers was down in the plastic and the flowers were damaged. I asked her if the candy was damaged too, and she said there was no candy. Obviously, the delivery driver knew they were damaged in the truck but delivered them that way any way. (Who knows where the chocolate is). Customer service call day 1 - after 45 minutes between waiting for someone to answer and having to ask for a supervisor (What a joke that was). I was told by the supposed supervisor that she would refund my order and send another complimentary arrangement to my mother on the 15th. No chocolate, which I agreed to. I order her candy from somewhere else and thought with the new arrangement that would be perfect. February 15th - Mother waited all day and was excited for the flowers. They never arrived. Customer service call day 2 - Ask for another supervisor. She says no record of 2nd arrangement. I told her the first supervisor even put me on hold to arrange delivery for the arrangement and told me it would arrive on the 15th. Unbelievable! This supervisor tells me to call back in the morning (16th) to see if the florist accepted the delivery. This is the worst time I have ever had trying to bring a smile to my mother's face. She still has no flowers. (The damaged ones are in the trash) I do not have time to make another phone call to see if maybe they will do what they promised. I will never use your company again. I get things happen I deal with customers all the time. The difference is we make it right. I will also be putting all these events in a review (which I put a lot of thought as I don't do often) as other people should not have loved ones let down by your company.