Send FlowersReviews of sendflowers.com

I am very disappointed. I had a "credit" that they kept emailing me to use, so I tried to. There was nowhere to put the code on the website, they kept applying their own discount code that did not save me as much. I contacted the 1-800 number for help and was transferred from one non-English speaking person to another non-English speaking person who kept asking me to hold on any time I tried to speak. After 5 minutes, I hung up and emailed. They offered me a $10 refund. Now that my flowers have been delivered to the recipient, I am really mad. The flowers came in a box. I ordered 15 tulips that was supposed to be a rainbow assortment. There are 2 colors: purple and orange. The green stems and leaves are yellow. I ordered an arrangement with a vase, but a vase was not included. The "card" is actually a sheet of paper with what I wanted on it typed out. There is not a card in with the flowers in a vase presented to the recipient. I will never order from or recommend Send Flowers again. Very disappointing experience. The customer service, presentation, and value were all unsatisfactory.

Horrible, vergonzoso , un desastre total y falta de respeto con el tiempo h ep done or de la gente. Envié flores y primero me llega un email de que entregaron luego entro a shop y veo que dice refunded .

Do not use! I ordered flowers for my nieces 18th birthday paid €98 was supposed to be delivered next day, the next day I receive an email saying due to the fact that they didn’t have fresh flowers they could not deliver, next day still not delivered and it’s still in the process

I wish I would have read these reviews before I ordered balloons for my sister for her birthday. The balloons got to the house where she was staying and the balloons that were sent looked nothing like the balloons I ordered. It would have been better not to send anything than to have her receive the embarrassing "arrangement" that was delivered to her. When I sent e-mails to complain, I got a response telling me that 20% would be credited to me. I said that was unacceptable, and got a second response saying I would receive a $20 gift card. $20 would buy nothing on that website, and I refuse to give this company any more money. Terrible product and terrible customer service.Update: After several angry e-mails from me, the company did refund my money and had flowers delivered to my sister . They did the right thing inthe end.

They did the old bait and switch with me. My friend is in the final stages of her life, and she loves yellow roses. I picked a beautiful bouquet with yellow roses and yellow lilies. When the bouquet came, there was no roses and 2 lilies. They actually did bring the "correct" one. Correct meaning there was yellow roses, but no lilies just carnations. And it wasn't a very pretty bouquet. I wanted to do a nice thing to brighten my friends last days, and they ruined it! Please don't let them ruin a special occasion for you like they did me.

Not trustworthy at all. I ordered 2 dozen of roses on 4-3-2025 to be delivered to my daughter on her birthday 4-11-2025 the flowers hasn’t arrived yet.

Like everyone else, the website did the classic bait-and-switch tricks (showing a low price, then saying that size arrangement is suddenly "not available", only same thing for more $, adding an undisclosed "service fee" at last moment after you entered all your info, etc.) Then they charged my card, but never delivered the flowers. But kept claiming they are scheduled, until I finally called at 8pm and the basically said they never intended to deliver them because "no local florist was available." So I missed the birthday. And actually had the nerve to try to offer me a "PARTIAL refund". I am serious.

They scammed my 95-year-old mother!!! She found them online, called them, and ordered a gift shown on their website. She did not get an email confirming the order. She called them back the next day and they told her, "We never charge you until it's delivered." I won't go into the whole story. They DID charge her and nothing was delivered. Liars and cheats!