SENA CasesWith over 20 years of heritage in leather craft and collaborations with major brands, we deliver premium everyday accessories for iPhone, iPad, Apple Watch, and MacBook that will change the way you experience function, form and fashion.Experience SENA CasesiPhone CasesiPad CasesApple Watch AccessoriesWalletsHeritage & CraftmanshipFor generations, the diverse influences of Istanbul have inspired our leather artisans to pioneer, enhance, and innovate every product we create. Our founders explored the world for years to find the highest quality materials for SENA Cases products.
SENA Cases (senacases.com) has 363 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Computers & Phones · Irvine, California
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Computers & Phones · Burbank, California
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Showing 56 reviews with 1 star · Clear filters
Roland R.
Wrong case sent. Size description not given.
Response from SENA CasesMar 13, 2020
Hi Roland, Thanks for your review! I'm having our customer service team look into this further. Your particular case was designed for iPhone 6s+ or 6+. We 'd love to hear more detailed feedback about how we can make device compatibility clearer on our website so please let our customer service team know when you speak to them.
Barb N.
I'm very disappointed in my SENA case because it doesn't stay closed. I tried to return it and was told I couldn't. I would never recommend buying a SENA case.
Response from SENA CasesMar 5, 2020
Hi Barb, Thanks for your feedback. Unfortunately the iPhone 6 case that you purchased does not feature any magnetic or snap closure so this is normal for this particular product.
Amara C.
Terrible quality, terrible customer service. Messaged them because i was unhappy with my product. CS rep said they don’t do returns or refunds. I said I was dissatisfied & they said that didn’t matter. I asked about customer service & said that I work with cell phones all day & would warn others about the terrible customer service & they said I could do that but didn’t think they deserve a bad review just because they don’t stand behind their products. So here’s my bad review. Edit: months later, they reached out for more information regarding my bad review. Unfortunately, I already gave them the opportunity to make this right, which the rep said they weren’t concerned about.
Response from SENA CasesMar 4, 2020
Hi Amara, We appreciate your feedback. Unfortunately the product you purchased was on clearance and marked as final sale which is why we could not offer a refund or return.
Welton R B.
I ordered the magnetic leather holster for my iPhone XS Max. Unfortunately, this case does not fit if it has an Otterbox case. The company would not allow a return, so save yourself the $50.
Response from SENA CasesMar 5, 2020
Hi Welton, We really appreciate your review. Our holsters are designed to work with thin to medium size snap-on cases and ideally the can be paired with a leather SENA case. That said, we'll look into how we can better call out case size restrictions for future customers.
Michele
I ordered 2 spice racks back in July. Still have not received them and it is now December. Cannot get any response via email, which is the only contact info given. I can't even look up my order anymore. I would not order anything from this company/website.
Response from SENA CasesMar 4, 2020
Hi Michele, It appears you may have left your review under the wrong profile as SENA Cases does not sell spice racks. We offer leather cases and accessories for iPhone, iPad, Apple Watch, and other Apple devices.
Beckie D.
i ordered those spice racks in july. they told me they were on there way. even sent tracking .. still nothing. emailed them several times,, nothing. they kept my 30 buks and never sent my product. even contacted the BBB t hey never heard from them either. so please put it out ther for all to stay away from this place.. there total scammers.
Response from SENA CasesMar 4, 2020
Hi Beckie, It appears you may have left your review under the wrong profile. SENA Cases offers leather cases and accessories for iPhone, iPad, Apple Watch, and other Apple devices but does not sell spice racks.
mike C.
Stay away ORDERED A CASE FOR A iPhone xS in brown and received a xR in black and they refused to do anything about it . This is no way to do business
Bill B.
Sena has charges my credit card without sending the case to me. when I ask, they tell that the case is sold out. I tell them that charging the credit card without sending the order is illegal in Europe and is considered as if they stole the money, bad style. they asked if I wanted another case instead. I chose another case and told that I expected the order to ship pronto. Suddenly they cancel the order and tell that they will return my money. But I did not cancel the order! confused ? me too ! They do not seem to be in control over their inventory, which is bad when you run a company. only thing that went fast, was collecting my money.