SENA Cases Reviews | Read Customer Reviews of senacases.com

SENA Cases Reviews | Read Customer Reviews of senacases.com

SENA Cases reviews

Showing 56 reviews with 1 star · Clear filters

di giamberardino C.
Sep 8, 2020
Mi hanno mandato la ultraslim di…
Mi hanno mandato la ultraslim di un'altro cellulare li ho contattati via mail mandando le foto della custodia sbagliata e non si sono degnati neanche di rispondermi
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Indresh M.
Aug 11, 2020
Don’t like the big buttons sticking out…
Don’t like the big buttons sticking out of the case.
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Mylene R.
Aug 11, 2020
I'm having trouble getting a refund…
I'm having trouble getting a refund from this company. I have sent the item back and they sent an email stating they received the item and still they give me the runaround and not getting a refund. Please don't purchase from this company until you read all the reviews. Good Luck.
Response from SENA CasesAug 11, 2020
Hello, Mylene. Per our return policy, it takes us 10-14 days for us to process a return once received back into our warehouse and after passing inspection. While we usually complete the return process much quicker than this, there are unforeseen circumstances that might cause it to take a little bit longer. With that being said, today is the 13th day of that window and we will ensure you get your refund today. Thanks for your patience.
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Jordan
Aug 5, 2020
Takes forever to get your order
Takes forever to get your order. I ordered it weeks ago and have still not received it. I may never get it. Customer service was rude and not helpful.
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J M.
May 13, 2020
product not arrived ye
product not arrived ye
Response from SENA CasesMay 18, 2020
Thanks for your feedback. DHL Global Mail often takes a significant amount of time for delivery so we appreciate your patience. It does look like your product has now arrived so we hope you're enjoying it. Take care!
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Kevin W.
May 5, 2020
Still waiting for case to arrive!!
Still waiting for case to arrive!!
Response from SENA CasesMay 11, 2020
Thanks for your feedback Kevin! The DHL service you selected can take a significant amount of time so please be patient. If you don't have your item in the next week please contact our team and we'll do our best to help. Take care!
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Brooks W.
Apr 22, 2020
Not a Happy Camper
I purchased a case for my iPhone 11 pro max and love everything about it, except for the huge 3" scuff that came on it. Scuff, not scratch. It looks like a buffing wheel hit it really hard. If this review would let me post pictures, I would. So I called the 1-800 number for SENA cases online and spoke to someone in customer service who explained to me, "these cases are made of heritage series leather and to just rub the blemish and the oil from your hands will make it go away". I have many leather products, and I know oil makes things better. I sent pictures of the scuffed case to the address they gave me. I was later sent a message telling me they would contact me within two days, I assumed for a resolution to this problem. That was a week ago, so I guess their quality control department was okay with the pictures of the obviously scuffed not scratched case. Not very happy.
Response from SENA CasesMay 4, 2020
Thanks for your review Brooks. We'll take a second look at your situation. Thanks for your patience!
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Mohamed B.
Apr 21, 2020
Terrible customer service
Terrible customer service
Response from SENA CasesMay 4, 2020
Thanks for your feedback! We always strive to provide the best customer service possible and will look into any issues you may have encountered.
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