Susan G.
Terrible customer service
Tried for several months to order a case. Was sent the incorrect product 3 times. Was unable to get a refund from the company. Terrible customer service.

With over 20 years of heritage in leather craft and collaborations with major brands, we deliver premium everyday accessories for iPhone, iPad, Apple Watch, and MacBook that will change the way you experience function, form and fashion.Experience SENA CasesiPhone CasesiPad CasesApple Watch AccessoriesWalletsHeritage & CraftmanshipFor generations, the diverse influences of Istanbul have inspired our leather artisans to pioneer, enhance, and innovate every product we create. Our founders explored the world for years to find the highest quality materials for SENA Cases products.
SENA Cases (senacases.com) has 363 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 56 reviews with 1 star · Clear filters
Susan G.
Tried for several months to order a case. Was sent the incorrect product 3 times. Was unable to get a refund from the company. Terrible customer service.
SERGE F.
The iPhone 14 case that I bought is of very low quality and my phone doesn't fit in it, although it is described to be adequate on the web sit. I paid $100 Canadian for that peace of sh...! It is entirely inconsistent with my many previous purchases at Sena Cases.
Juan G.
Lovely case, but the magnet that holds the case is weak, my phone has fallen multiple times, and the strap to close the case is too short, so it only holds two credit cards at most. I always buy Sena, and this is the first time I am not completely happy
Response from SENA CasesJun 12, 2023
Our cases have a limited 1 year warranty, please contact our customer support team at 888-736-2872 Monday thru Friday 10 AM to 7 PM EST about the magnet. Our Varano cases were made with stronger magnets the normal used to be sure that our magnetic accessories such as the Wallet Wrap stayed attached. The Wallet wrap you purchased has 2 card slots and an ID slot. We do only recommend one card per slot but our customer support team would be happy to look further into the strap issue you mention.
Mary L.
The case was horrible!!! I broke my new phone in a matter of days because there was no protection from the case. I am deeply disappointed and still stop ordering SENA wallet cases in the future. My wife already stopped ordering bc you stopped carrying female friendly designs.
Jose D.
Return item I bought the refund came back in Canadian $ I pay 💰 US never got paid for mailing and about $25US and return $20 Canadian they send case for iPhone 14 I need iPhone 14plus so I am losing all the way . Love Sena case but I am looking at diferente cases. Thank you
Response from SENA CasesMay 17, 2023
Hello, I have pulled up your order and according to that you ordered the Magnetic Wallet Wrap for iPhone 14 / iPhone 14 Pro (Tan). We are sorry to hear that this was not the size you needed and would love to help you get the correct size. Please give us a call at 888-736-2872 Monday thru Friday 10 AM to 7 PM EST.
Terri L.
The case arrived damaged. It was bent where the fold for the stand is. It wouldn't close all the way, which caused the auto shut off to not work. I was given a hard time about getting the coupon discount towards placing a new order. After several emails back and forth, I was finally offered the discount. I reordered the case and the next case had the same issue, but it wasn't as bad. After my bad experience of trying to get the credit on the first one, I decided to place a book on the case, hoping it would flatten. It still never flattened and the tablet dies after sitting overnight because it wont shut off. I called, but because it was past 30 days, I would have to pay for shipping to return. I ordered a different brand and ended up wasting $55 on a case that won't get used
Response from SENA CasesApr 24, 2023
Hello, we are sorry for any issues that you experienced. I have pulled up the original order and the replacement order made by you. I see you were refunded and provided with the original discount you had on the first order for the second one. I also see that all though past the 30 day return period a replacement under the warranty was offered to you. If interested you can still reach out to our customer support team and they will be happy to set that up for you. They can be reached at 888-736-2872 Monday thru Friday 10 AM to 7 PM EST.
Jose C.
The product that was delivered was not what I thought I was buying, I did not want a magnet to hold the phone, I wanted the phone to snap into the case like prior purchases.
Response from SENA CasesApr 24, 2023
I am sorry that the Wallet Wrap appears to not be to your liking. I did go and pull up your order it appears that you only got the wallet wrap and not the Varano case the wrap is designed to work with. If you would like please reach out to our customer support team at 888-736-2872 Monday thru Friday 10 AM to 7 PM EST. They will be happy to guide you to the Varano cases and set up an order
JustAnswer C.
Not the same quality as in the past. Case's buttons barely function on my iPhone 14 pro. The magnetic wallet does no work as rhe apple magnetic wallet.