SemperlaserReviews of semperlaser.com

Go anywhere else. The treatments simply did not work. I completed around 7 sessions but saw barely any results. I voiced my concerns during my last 3-4 appointments, and each time I was told they were "trying something different." It became obvious the treatments were a waste of my time, so I stopped going before finishing my remaining prepaid sessions. I previously had laser hair removal in another city with fantastic results. The customer service has been even more disappointing. After I stopped going for sessions, my credit card was compromised and my autopay never transferred to my new card. Instead of Semper reaching out to let me know a payment had failed, they sent me over to a debt collector. I learned of this via text from a collections agency that looked so much like spam, I almost ignored it. Since then, I have called Semper’s office and left multiple voicemails, sent multiple emails and text messages, and even gone in person to try to speak with someone. I still haven't been able to get confirmation that the debt is legitimate or get a copy of my contract. Between ineffective treatments and awful customer service, spare yourself and look elsewhere.

If I could give them negative 10 stars I would . Sarah Smith the regional director of Semper Texas has a huge ego and completely unethical . She has owed me a refund since 2024 . I have called and promised to refund me have been made repeatedly and every day she has a new excuse the entire Texas staff knows what going on and Sarah continues to give me the run around . July 14th 2025 was the guaranteed day of refund and now she’s found yet another excuse . Not once have they been proactive to solve my issue . Every time they make a promise to fix the problem the day comes and goes and I have to reach out to them . They have avoided any accountability . I had to call another region to see if I can potentially get some help . I’ll follow up as to what happens

Semper Laser is the best place to go if you like being harrassed by a company called HFD. Like every other review of this place, they kept canceling and pushing back my appointment until I reached a breaking point. I called to cancel my membership since it had been nearly 3/4 months without receiving a service, and they politely agreed. I thought that headache was over until a company called HFD started calling every week demanding I pay them. I explained how I never received my service and the contract states that I'm entitled to a full refund, but they didn't care. These people called to yell at me, demanding that I pay them, or they would "ruin my credit score". I blocked and was able to dispute the money they tried taking from me, and it was left at that, until recently, 8 months later and HFD charged $500 to my card without my knowledge at 2am. I was able to successfully dispute the charges, but this whole thing has been such a headache. I left you guys alone, so I don't understand why you can't do the same. If you don't want to be scammed and harassed, make sure to read all the reviews about this place and their awful practices.

On 12/19/23 I paid Semper Laser $125 for laser hair removal. After the procedure I had zero shedding and so reached out. They used a setting much lower than is advised by the maker of the laser. They agreed via recorded phone call to provide a refund and have not. I have reached out multiple times and been assured over and over that the refund will be processed with nothing being done.