Iván R.
deliberately sent the wrong product
deliberately sent the wrong product. And the don’t take responsibility of that
Response from SelvanelleOct 24, 2026
Thank you for your feedback. We always strive to ensure our customers are happy with their purchases! In this case, we previously offered a full return and refund for your order, but you declined to return the item to us. As part of our store policy, we do require the item to be returned in order to issue a refund. If you change your mind and would like to proceed with the return, our support team is still more than happy to assist you at [email protected].