Selkirk Sport - PickleballReviews of selkirk.com

Resolved issue with my new paddle instantly. thank you for making it super easy give Tyler Janson a gift card for his professionalism!

Professional and courteous and great product.

Man I gotta say, anytime I need support from Selkirk their customer service is by far the best I’ve experienced! I recently bought the new Boomstik which is amazing but during match play my partner and I both went for a volley and cracked each other’s paddle. I messaged Selkirk Support and the following day received a response with an easy guidance as to how to process my claim and BOOM, received approval for a new paddle. Can’t thank You guys enough for being there for your customers. I’m a Selkirk guy for life.

Selkirk has a warranty that goes above and beyond your expectations. Customer Service Department was quick to respond and deal with any issues pertaining to Selkirk merchandise.

Update: 1 hour after I sent an email Selkirk solved the problem. Samantha is the worst customer service representative that I’ve ever talked to. I bought a boomstick paddle from Selkirk which is essentially the most expensive paddle in the market right now. I used a referral code when I purchased that gave me a $40 gift card. Right now I’m trying to spend another $120 dollars with the company buying a pair of shoes, but naturally I want to use the gift card to cover part of my purchase. The problem is I can’t access the gift card and on shop.app it shows the gift card as delivered/fulfilled on the 17th. So I called to check in what’s going on because I’ve never received it, long story short she basically told me there’s nothing she could do, that there’s no gift card, and for me to send and email to Selkirk and wait a week to 10 days for a reply. That’s completely absurd. I heard Selkirk had exceptional customer support but that’s clearly not the case.

The immediate support and help with my issue was truly amazing!

Had an issue on two different occasions with a pickleball paddle and they replaced it both times. I have purchased many other items from them including apparel and shoes and all have been of excellent quality. They stand behind their products!

I was concerned about the turn around time on the boom stick because it just launched. I checked with customer service and it was shipped the very next day.