Nelson
Extremely Useful, Comprehensive, and Outstandingly Caring with a Personal Touch
First, their customer service is superb. It amazes me how caring and personal they are—something that isn’t common nowadays. Secondly, the platform is top-notch; it offers a vast amount of information and the ability to track your blood tests while providing customized advice based on DNA and blood test results, making it incredibly useful. However, there is still room for improvement. For example, I found that the recommendations and actionable insights could be refined further. Additionally—and this might be my main complaint with SelfDecode, which I still highly recommend—I understand the need to monetize the platform, but I can’t help but feel that it over-monetizes its features.
Response from SelfDecodeJul 14, 2025
Hi, Nelson! Thank you so much for your compliments and thoughtful feedback! We're truly grateful for your kind words about our customer service and platform. We also really appreciate your constructive insights. Improving the clarity and impact of our recommendations is an ongoing priority, and feedback like yours helps guide that process. Regarding monetization, we understand your concerns and are actively working to strike a better balance between sustainability and user experience. Thanks again for your support and for recommending us!