SelfDecodeReviews of selfdecode.com

Response from SelfDecodeOct 2, 2023

Hi M! I'm so sorry to hear that your results have not been resonating with you, and I understand how frustrating that may feel. I want to clarify that the risk scores in your reports are not definitive predictions of your health. They indicate whether you have a higher or lower genetic risk compared to others but are not 100% predictive. Remember - genetics is just one part of the puzzle. Many factors, such as lifestyle, environment, and overall health, also influence how genetic risks manifest. Genetics alone cannot determine your destiny. At SelfDecode, we analyze a vast amount of genetic data to provide comprehensive insights into your health risks. Our mission is to empower you with valuable insights and personalized recommendations based on scientific research. The information we provide is not a diagnosis but a tool to understand how your genes may affect your health. With this knowledge, you can make informed decisions about your health journey. If you have specific concerns about the information in your reports, please don't hesitate to contact our dedicated support team at [email protected]. We're here to assist you and address any issues or questions you may have.

Response from SelfDecodeSep 4, 2023

Hi Hannah. I hope this message finds you well, and I sincerely apologize for any disappointment or inconvenience you experienced with our subscription renewal process. We make every effort to ensure clarity about our services. Our landing and checkout pages explicitly state that we are a subscription-based service, and we send an auto-renewal reminder 30 days in advance to give customers plenty of time to cancel. Based on your feedback, we have updated the email subject line to make it even more clear. We appreciate you sharing your feedback and helping us to ensure transparency and clarity for all of our customers. We are sorry to hear that you found our reports generic and unhelpful. We've recently released a new custom recommendations feature that helps you see exactly what you can do to improve your health and prevent health issues based on your genes. You can find it by selecting My Recommendations from the top of the screen. We hope that you reach out to our support team for guidance with getting the most value out of your account. We are always eager to provide any assistance we can with getting the most out of your purchase. Thank you again for bringing your concerns to our attention. We value your feedback and will use it to further improve our services.

Response from SelfDecodeJun 12, 2023

Hi Philippe. I hope this reply finds you well, and I sincerely apologize for any disappointment regarding the auto-renewal of your subscription. At SelfDecode, we make every effort to ensure clarity about our services. Our landing and checkout pages explicitly state that we are a subscription-based service, aiming to avoid any confusion or miscommunication about auto-renewals. We have no intention of concealing our subscription model. To provide a seamless experience to our valued customers, we offer an auto-renewal feature for all subscriptions, which can be easily turned off at any time. This feature is designed to ensure uninterrupted service delivery, alleviating concerns about subscription lapses. The annual renewal fees are clearly presented on our website during the purchase process. We understand that keeping track of auto-renewals can sometimes be challenging, which is why we send out a reminder email one month before your subscription renewal date. I apologize if this email was overlooked, and we appreciate your feedback regarding the subject line. We continuously strive to enhance our product and will certainly take your input into consideration. Our team remains dedicated to assisting you in maximizing the value of your SelfDecode subscription. We hope that you reach out to our support team for guidance within your account, please don't hesitate to reach out to us. We are always eager to provide any assistance we can. Thank you for bringing your concerns to our attention, Philippe. We value your feedback and will use it to further improve our services.

Response from SelfDecodeMay 18, 2023

Hi Francis. I'm so sorry to hear that you did not receive our reply to your email. I thoroughly reviewed our email history and our records show that we replied to your inquiry within 3 hours of its receipt. I've followed up with you again regarding your DNA kit, and we look forward to resolving your issue as soon as possible. Our primary mode of support is via email as we’ve found we can give our highest quality of support when we focus our efforts on this method. This setup also allows us to pass on useful things such as links to help articles, screenshots, and step by step workflows, which you can then refer back to again in the future. Of course, if you'd prefer to connect with us via telephone, you can reach us at ‪(949) 328-4072. We hope to from you soon and look forward to assisting you in any way we can.

Response from SelfDecodeApr 15, 2023

Hi Julia -- we hope this message finds you well. First, we'd like to sincerely apologize for any confusion surrounding your annual subscription renewal. At SelfDecode, we always go out of our way to be as clear as possible about our service. All of our landing and checkout pages contain explicit language that we are a subscription service to avoid any confusion about auto-renewals. We are very confident in the value that we provide, which is why we offer a 30 day money back guarantee on any initial subscription purchase. We want to make sure you're happy with your subscription, and we're eager to assist you with any questions you have while navigating the site. I can see that we did already offer you a call with our team to better assist you. We also always offer the option to set your subscription to non-renewal, for those who do not wish to continue with us. This can be done from within your account or through our support team. Users have a full year to cancel before their subscription auto-renews. We understand it can be easy to lose track of auto-renewals, so we always send out an email one month prior to your renewal date, reminding you that your subscription is about to renew. We do apologize if the email was missed, and we really appreciate your feedback on the subject line of the email. We like to keep our customers informed of updates on the site, tools for making the most of your subscription, and the most up-to-date news in the biohacking community. We understand that can be a little overwhelming for some people, so you always have the option to unsubscribe from our mailing list, if you no longer wish to receive our emails. If you do not wish to continue with the auto-renewal feature, please let us know, and we will make sure to turn it off for you. We appreciate your business and look forward to assisting you in any way we can. We hope you reach out to us soon!

Response from SelfDecodeMar 10, 2023

Hi Charles -- thank you so much for reaching out to us, and I'm truly sorry for any confusion surrounding your annual subscription renewal! At SelfDecode, we go out of our way to be as clear as possible regarding our service to avoid any confusion about subscription renewals. We are very confident in the value that we provide, which is why we offer a 30 day money back guarantee on initial purchase. We also always offer the option to set your subscription to non-renewal, for those who do not wish to continue with us. Every user has a full year to cancel before their subscription renews. We also understand it can be easy to lose track of subscription renewals, so we always send out an email one month prior to your renewal date, reminding you that your SelfDecode membership anniversary is coming up. I would love to help see if there is anything else I can do to help you make the most of your subscription. I am eager to assist you with any questions or concerns you may have about our service. We hope you reach out to us at [email protected] so that we can better assist you.

Response from SelfDecodeMar 1, 2023

Hi Wendy -- we hope this reply finds you well! I am truly sorry to hear that some of your results have not been resonating with you. It is worth noting that the risk scores do not predict which health conditions you will develop will 100% certainty. The risk icon in your Health Reports tell you if you are at a higher or lower risk compared to other people, and they are solely based on genetics. Because there are other variables that will influence the emergence of certain conditions, or prevent others from developing, genes alone are not enough to diagnose a condition or predict the future. Many people are at high risk for diseases and conditions they never get, and vice versa. There are other factors, including lifestyle, environment, and overall health, that play an important role in determining how your genetic risks manifest in your life. Genetics is just one piece of the puzzle. This is where the beauty of SelfDecode begins. By understanding what genetic conditions you are most at risk for and why you are at risk for them, you are able to take your destiny into your own hands by modifying your diet, lifestyle, and supplement action plan to avert the expression of such genes. We understand your concern regarding the automatic renewal of your subscription and we apologize for any inconvenience this may have caused you. At SelfDecode, we go out of our way to be very clear about our auto-renewal policy, to avoid this type of confusion. We also understand it can be easy to lose track of renewals, so we sent you a reminder email one month in advance of your recent subscription renewal. Please know that we value you as a customer and we would be happy to assist you in using our service to its fullest potential. If you have any queries or concerns, please do not hesitate to reach out to us.

Response from SelfDecodeJan 13, 2023

Hi there, I’m sorry to hear that you did not find our email updates helpful. We provide additional services to better help our customers when seeking to improve their health, so we like to keep our everyone well informed about what’s available on the site. You can absolutely unsubscribe at any time if you are not interested in said services. Before we go any further, I want to emphasize that the risk scores in your reports are not definitive of what health conditions you will develop. The risk icon in your Health Reports tell you if you are at a higher or lower risk compared to other people, and they are solely based on genetics. Because there are other variables that will influence the emergence of certain conditions, or prevent others from developing, genes alone are not enough to diagnose a condition or predict the future. Many people are at high risk for diseases and conditions they never get, and vice versa. There are other factors, including lifestyle, environment, and overall health, that play an important role in determining how your genetic risks manifest in your life. Genetics is just one piece of the puzzle. This is where the beauty of SelfDecode begins. By understanding what genetic conditions you are most at risk for and why you are at risk for them, you are able to take your destiny into your own hands by modifying your diet, lifestyle, and supplement action plan to avert the expression of such genes. It's also worth noting that the information provided by SelfDecode is not a diagnosis or prediction. It is simply meant to empower you with more information about how your genes may potentially impact your health. We aim to help you learn more about your genetic health risks and offer personalized recommendations to counteract the risks. We also tell you which genes you have that are associated with certain conditions and symptoms based on scientific research. I completely understand the feeling that the recommendations feel generic. Your top recommendations do happen to be the things that seem "generic" or common because they are the things that are going to be most effective and have the most research behind them. We realized that our users wanted more, so we added the option to remove recommendations from your reports. If you remove a recommendation that you don't find useful, it will be replaced with a suggestion from further down on your prioritized list. These recommendations tend to be less common since there is less research on their effectiveness. We always cite our sources throughout our reports, so if you are interested in seeing where we got any information from, you can click on the blue R to read the article yourself! Of course, you could find these articles online yourself, however our Science Team has done the work of finding the most distinguished research and matching it up to the relevant health topics for you, so you don't need to. Our goal at SelfDecode is to provide you with information about your genetics to help empower your health and awareness without having to sift through a ton of research papers and studies. We truly care about about our customers getting the right product fit, so we encourage you to reach out to our support team, if you haven't already. You can reach us at [email protected] - we're happy to help!