SelfDecodeReviews of selfdecode.com

Response from SelfDecodeFeb 11, 2021

Hi there - thank you for your review of SelfDecode! We're so sorry you were affected by our lab's supply shortage. We continually try to improve the site, so we hope you consider re-evaluating your review once your results are in and you are able to fully experience the features!

Response from SelfDecodeNov 10, 2020

Hi Alan, We are a small team and try our best to answer support requests as they come in. We apologize for the miscommunications you experienced! I've reached out to you personally to try and resolve this issue.

Response from SelfDecodeJul 28, 2020

Thank you for your review. We're sorry your kit took so long! With Coronavirus, shipping and processing times have been impacted more than anticipated. We'd love to help you understand your data and what you can do with it! Feel free to use the live chat feature in the bottom right corner or send a message to [email protected] and someone will be happy to walk you through any and all questions you may have.

Response from SelfDecodeApr 29, 2020

Hi Celia, the next time you're signed in and trying to download a report, feel free to use the live chat feature in the bottom right corner or send a message to [email protected] and someone will be happy to walk you through the process! Thank you for your review!