SelectivevanlinesReviews of selectivevanlines.com

DO NOT USE. THEY ARE SCAMMERS. If I could give a negative number, I would. We had binding estimate, paid deposit. Foreman Alshimaa Afifi arrives, states our itemized list will not fit in truck, lied about cubic feet in truck, and tried to add miscellaneous charges, NEVER DISCUSSED IN 2 PREVIOUS REVIEW CALLS with company prior to moving day. If you have ANY glass item, they will try to charge you$150 extra PER ITEM, NEVER DISCUSSED. We had china cabinet, bookshelf with glass doors, washer dryer with glass apparently ON OUR ITEMIZED LIST. We said fine, you won't take those. After over 90 minutes drama, calling company office for assistance multiple times, speaking with Freddie and Tim in Quality assurance, No ASSISTANCE. He loaded the truck to agreed point, marked by strap in truck. He then demanded cash payment ONLY. He had our items locked away. He then made offer for less money, half to leave for new home and half when he arrived there, as long as we called company and stated we canceled and he was never there. We paid him, they unloaded, and then we sent company text message about what occurred for their info. DO NOT USE!!!

DO NOT USE. THEY ARE SCAMMERS. If I could give a negative number, I would. We had binding estimate, paid deposit. Foreman Alshimaa Afifi arrives, states our itemized list will not fit in truck, lied about cubic feet in truck, and tried to add miscellaneous charges, NEVER DISCUSSED IN 2 PREVIOUS REVIEW CALLS with company prior to moving day. If you have ANY glass item, they will try to charge you$150 extra PER ITEM, NEVER DISCUSSED. We had china cabinet, bookshelf with glass doors, washer dryer with glass apparently ON OUR ITEMIZED LIST. We said fine, you won't take those. After over 90 minutes drama, calling company office for assistance multiple times, speaking with Freddie and Tim in Quality assurance, No ASSISTANCE. He loaded the truck to agreed point, marked by strap in truck. He then demanded cash payment ONLY. He had our items locked away. He then made offer for less money, half to leave for new home and half when he arrived there, as long as we called company and stated we canceled and he was never there. We paid him, they unloaded, and then we sent company text message about what occurred for their info. DO NOT USE!!! Job # M3612212

Before I tell you about my experience, I did not book my move directly through Selective Vanlines, but rather booked through a broker who then sold my job to Selective Vanlines. I was disappointed with my experience. After my job was sold to Selective Vanlines, the company never reached out to me to coordinate, never inquired about the specifics of where they were picking up, where they were dropping off, if there were stairs, or asked questions specific to my move. As a professional moving company, I expect the company to ask all the necessary questions upfront (before arrival) to set the right expectations. Instead, the movers arrived (hours later than expected) and then told me I would be charged an additional fee per every 4 or 5 stairs within the house. This was never discussed with me. Additionally, the company wanted me to pay (in cash) upon pick up and drop off, but never communicated this to me. Because of the lack of communication before hand, I was finally able to arrive to pay with Zelle. When the two movers arrived, they seemed frustrated that they had to move things up the stairs and irritated that it was very cold outside. Finally, the customer service line was horrible. If you select sales, you are immediately transferred to a friendly employee, but if you select existing customer, no one answers (and I didn't get a call back until I'd left countless messages and it happened to be the day before my things were delivered). At the end of this move, Selective Vanlines ended up charging me hundreds of dollars more than expected. I felt like they took advantage of me because they never attempted to set the right expectations with me (their customer). I know moving is a crazy logistics game, but I expected this company to help walk me thought the process, as they are the professionals. That was not the case. Additionally, expectations were never set with me, no attempt to create a good working relationship was made, and communication was non-existent. With all this said, my experience may have been different if I booked directly through them. However, in my experience, either a company places value in their customer's experience or they don't.

They are not reliable on delivering or handling your items for your move. Look up the complaints under their DOT# on the FMCSA website. The pickup and dropoff crews were fine - they were the only positive aspect of the move. Their storage and handling of the inventory between delivery and drop-off is horribly disorganized and unprofessional. Broken and damaged items upon delivery, with many items missing entirely. Only 2/3rds of the inventory were delivered on time. The remaining third (except for the items that are completely missing) were not delivered until 41 business days after the first available delivery date, 10 business days beyond the 30 business-day window stated in their contract. For weeks they would not respond to my calls or emails when I was trying to reach them about my missing items. When I did reach them they aid that they did a warehouse sweep and could not find my items and tried to get me to go straight to filing a claim (which is a scam process, see below). When I contacted my broker, Proud American Van Lines, they were able to get Selective Van Lines to look again. Selective Van Lines then said that they found all of my missing items and that they would be delivered. Even after the late second delivery, 19 items were still missing. They lost %10 of my inventory entirely. I asked them to look again in their warehouse but they said they can't find my items, despite the fact they stated earlier that all of my missing items had been found. The inventory item sticker that was attached to my brand new toolkit was found placed on an old bedframe that didnʻt belong to my during the second delivery of my items. This is strong evidence that someone took the sticker off my toolkit and placed it on an old bedframe, aka theft. On the second delivery, they only sent one truck driver with no one else to help unload. Many of the items that had to be unloaded were large and heavy. I had to provide my labor in order to unload the items without having them damaged. Selective Vanlines claim process is a scam. They made you go through movingclaims.net to file a claim. Movingclaims.net is NOT an insurance company and their employees are not acting as insurance adjusters. Selective Vanlines does not offer a true claims settlement process by making their customer go through movingclaims.net. Selective Vanlines has not paid or offered anything for their delay in delivery, nor for the lost and damaged items. Do not do business with this company. Your items will be lost, damaged, or stolen when it goes through their storage process and they will not offer any type of compensation. They should spend more effort in properly managing their warehouse and handling peopleʻs good in a professional manner, and less effort on posting fake positive reviews.