Diana N.
Visa Infinite and the Illusion of Their Fast Track Service
The Visa Infinite service has proven to be incredibly disappointing. I booked the Fast Track service through Visa Concierge for my arrival in Barcelona, only to find out that the service does not exist at all. There were no representatives, no signage, and no assistance—nothing! Offering and confirming vouchers for a nonexistent service is outright misleading to customers. As a result, I spent an excessive amount of time waiting in queues, missed my transfer, and my plans were completely disrupted. This isn’t just a letdown; it’s an embarrassment for a brand claiming to offer premium services. If you cannot deliver on promised benefits, it’s better not to offer them at all.


