SecunmReviews of secunm.org

I have been a State Employees Credit union Customer for over 30 years. I have had positive experience with the two CU's in Santa Fe, but most of my financial interaction has been with the Las Vegas CU. I'd like to compliment Ms. Star Chavez, Personal Service Representative for treating my wife and I with mutual respect and feeling of being a valued customer. She has gone the extra mile in handling our financial matters. Kudos to Star Chavez.

This credit union has locked ALL consumers out of our online banking accounts 4 times that I am aware of and there is no advanced notice and there is no way to get back in to access my money each time I have to go into the bank and get someone to rectify my account access. I should have known this would be a problem when I signed up and they gave me a checking account like it was one of their products instead of an inherent part of joining the credit union. It is an outsourced product that has major security problems (apparently) and this time they are making us sign a new banking agreement with them - we already have an agreement and this is absolutely unnecessary and the name of this system is KASASA which seems to stand for "well block access to your account repeatedly until you decide you've had enough" Well I have had enough. DO NOT JOIN THIS CREDIT UNION THAT OUTSOURCES THEIR CHECKING SYSTEM.