secretcompassonline.comReviews of secretcompassonline.com

I have been dealing with Secret Compass for many years and Shane is awesome!! He has been very accommodating when it comes to the statues I have purchased from him. He has worked with me when issues arose or when I wasn't always able to pay upfront. Even during the government shutdown, he was very understanding and held my figures for me until I was able to get back to working again, because he is very understanding. You don't find that kind of compassion and empathy in a lot of folks nowadays. I will continue to do business with him because he is wonderful to work with!!

From an individual living in Puerto Rico I recently acquired a valuable statue from them and the whole process was surprisingly clear and fast. Mr. Shane was extremely helpful throughout the whole process as me, starting to collect, had many questions and he was more than happy to politely answer each and every one of them while offering suggestions and advices before and after placing my order. He even did periodical checks to ensure the process was going as expected. Amazing customer service! Needless to say, this is the kind of attitude and vibe you would love to expect from companies. I'm certain I will be buying from them very soon. Terrific company and overall solid option for collectibles acquisitions. I really don't understand the negative reviews, and it makes me think it is coming from people who want to cause trouble. Please give this company a try. You won't regret it!

I have been a customer with Secret Compass since 2021. I’ve purchased no less than 80 pieces totaling well over $100K. Secret Compass is by far the best dealer I have ever dealt with. They have helped me acquire many pieces for my collection that I otherwise wouldn’t have been able to own. Responsiveness and customer service are outstanding. Whenever something has happened beyond their control, they have resolved the issue and immediately. I would not be collecting at the same level if it were not for Shane and his team. I cannot speak more highly of Secret Compass.

I have been a secret compass customer for over 20 years. I have always gotten a fair price for my precious (Statues) and they were always shipped in a timely matter!! Secret Compass has yet to disappoint and that's why I still purchase statues from them. Ive always been treated like a valued customer and the service has always been top notch!! I have 7 pending pre-orders as I type this review!! AAAAAAAAA++++++ Collector shop!!

I’m very happy with all my orders from Secret Compass, I’ve always had a good experience with them, even on their eBay store, that’s where I found them to start, and you can always get a better deal if you go direct to their website. I’d recommend them to anyone. Also another great thing, is I love prime 1 statues, and they only ask for 10% down for the pre orders, while all the other companies ask for 20% or more. So I absolutely love that, because we all know it takes time for the studios to actually make these statues, and I prefer to give less upfront, then pay off once the product is ready to ship. Thanks for everything Secret Compass and Shane!!

A first rate, excellent business. Nice, helpful people. Good inventory, respond quickly to questions, fast shipping.Hats off, particularly, to Shane.

I have had over fifty transactions with Secret Compass with currently half a dozen outstanding pre-orders. I cannot speak highly enough of them and especially Shane, their customer service alone has made them my go-to for collectible film and comic statues and prop replicas. Shane has taken the time to shop around to get me the cheapest shipping rates and ensure my orders are packed safely to arrive as quickly as the transport gods allow. Pre-orders are advertised on their website as soon as the manufacturers release the info which I really appreciate especially in the case of deluxe limited editions. Secret Compass has honoured all my pre-orders to date, and I have complete confidence in them for the remaining and future ones. I love Secret Compass, they are my geek dealer of choice.

I'm honestly not sure about the bad reviews about the company. Most of the time, I receive my items on time. Delays are usually expected but even then, the company doesn't even charge the full amount until they are ready to ship which is reasonable in my opinion. Shane is always very helpful and responsive. I ordered 20 figures/statues from them which also include JND products which I already received. Looking forward for doing more business with Secretcompass! Cheers!